Intake Specialist

Overview:

Intake Specialist will be responsible for the screening of patients including insurance eligibility and verification, new patient registration, ensure daily sliding fee scale applications for uninsured patients are complete and uploaded into Electronic Medical Record, (EMR), issuing Good Faith Estimates for patient not wanting to use their insurance or self-pay, and assisting the Patient Care Coordinator with medical case management services for all Primary Care patients

Responsibilities:

Complete New York State (NYS) Assistor Training for Insurance Enrollment within the first 30 days.
Assist uninsured patients with enrolling in insurance through the NYS Marketplace, including ADAP applications for Health Services clients, as well as PrEP, HIV, and Hep C Navigation Services.
Issue Good Faith Estimates for clients who require them at least three days before their visit.
Verify insurance eligibility for both scheduled and walk-in visits.
Complete Sliding Fee Scale applications for uninsured/underinsured patients and upload them into the Electronic Medical Record (EMR).
Enroll clients in Medicaid HMO and assist them with changing their insurance or Primary Care Provider (PCP).
Participate in interdisciplinary meetings, morning huddles, and regular medical staff meetings, including Quality Improvement (QI) sessions.
Support and actively participate in advocacy efforts to combat homelessness and AIDS.
Provide excellent customer service, addressing concerns effectively and escalating issues to the Clinic Manager or Health Center Director as needed.
Uphold Housing Works’ core values: All-In, Stronger Together, High Performance, and Membership.
Adapt to a fast-paced environment, assisting in other roles as needed based on priority demands.
Perform additional duties as assigned by the Health Center Director or Clinic Operations Manager.
Provide coverage as needed for Patient Service Representatives.
Must be able to provide strengths-based, gender-affirming, trauma informed, low-threshold/ harm reduction-aligned healthcare to patients with diverse identities and lived experiences

Job Requirements:
Associate’s degree preferred.
The ideal candidate must have a strong understanding of HIV/AIDS, case management, and insurance enrollment.
They should be able to identify medical emergencies and promptly alert the appropriate medical and clinical personnel for assistance.
Ability to navigate and utilize Microsoft Office Suite.
A solid knowledge of HIPAA regulations regarding medical document requests is required.
Strong organizational and case management skills are essential, and proficiency in Spanish is preferred.
Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM, with evening availability as needed.
Preference for individuals with experiencing working in a community-based setting, particularly with patients who are LGTBQIA+, and/or have experienced homelessness, substance use, and/or mental health challenges