Partner Operations Manager, Health Systems

Responsibilities
In this role, you will:

Partner Operations & Growth

Own day-to-day operations for a portfolio of health system partnerships (academic medical centers, regional health networks, and hospital systems)
Run recurring partner syncs; build and present QBR decks along side the account executive; manage partner escalations end-to-end
Identify and execute on levers for census growth, referral volume, and enrollment conversion
Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow
Serve as the partner's internal voice - escalating product gaps, surfacing billing issues, and driving accountability across internal teams

Product & Platform Operations

Work fluently in the Aviary platform: manage patient workflows, troubleshoot issues, and configure partner-specific settings
Understand EHR integration points (especially Epic): Identify automation opportunities and partner with Product/Engineering to scope solutions
Use analytics dashboards to monitor partner health metrics (charges, census, referrals, enrollment funnel)
Test and validate product changes with partner stakeholders before rollout

Insurance & Billing Operations

Triage patient and partner billing team inquiries
Navigate payer-specific rules (DOS limits, PCP referral requirements, plan exclusions) to proactively navigate partner billing success
Manage payer mix shifts across your partner portfolio and escalate emerging coverage risks (e.g., new MA plan exclusions, commercial carve-outs)

Cross-Functional Coordination

Facilitate cross-team meetings (clinical ops, product, enrollment, insurance) for your partner portfolio
Own knowledge transfers and documentation for new workflows

Your Past Experience
Note: we consider applicants of all backgrounds. The below is simply a list of useful experiences. If you are excited about what we're building but don't meet some of the criteria below, please don't let that discourage you from applying!

3-5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company
Direct experience working with health system partners
Comfort navigating EHR systems and clinical workflows — ideally experience with Epic (or similar: Cerner, NextGen, Athena)
Strong operational instincts: you creating programmatic workflows and processes, build SOPs, create tracking systems, and chase down root causes without being asked
Ability to context-switch rapidly between a strategic partner conversation and a patient-level issue triage
Excellent written communication — you'll draft partner-facing emails, internal escalations, and compliance documentation
Excellent collaboration and time management skills
Effective communication: direct, logical, succinct
Experience meeting deadlines and prioritizing work in a fast-paced, dynamic environment
Exceptional analytical/technical skills
Desire to improve the status quo