Community Health Worker

Position Summary

The Community Health Workers (CHW) are based at Hamilton Madison House and works as a member of the NORC Team. Community Health Workers (CHW)s, work as members of health care teams, empower “rising risk” patients and their caregivers to improve health and well-being through the delivery of culturally sensitive, peer-based education and support. CHWs report to CBO Supervisors and their day-to-day work is monitored and supported by CCHN Program Leaders.

They work as part of health care teams to deliver health education to patients utilizing agreed upon materials and protocols and connect patients to health and social services available at Hospital and/or in the community. Community Health Workers are not to perform any clinical procedures reserved for clinical staff only. This position reports to the Director of Smith NORC Senior Services and New York Presbyterian (NYP) Program Manager.

Minimum Qualifications

2+ years of CHW or comparable community-based experience
Experience facilitating workshops and providing one on one health support
Comfortable conducting home visits
Strong interpersonal skills demonstrate empathy and support
Willingness to visit with families in hospital and in the community • Strong written and verbal communication
Solid Microsoft Office experience
Bilingual required: English/Cantonese or English/Spanish or English/French Creole or English/Other
Responsibilities

Enrolls and manage caseload of patients who meet rising risk program criteria
Helps patients enroll onto/navigate patient portal
Conduct in person visits, if agreed to by patients, provide in person education and support, along with other activities, including environmental assessment and medication reconciliation process.
Delivers practice-based education and support
Help patients set and achieve program goals
Supports patients to navigate the health care system
Connects patients to social resources based on identified needs
Conducts at least 2 home visits and provides appointment accompaniment as needed; patients may reside in any of the boroughs of NYC.
Complete required documentation associated with assessments and educational sessions using approved collection methods.
Submits all required documentation by designated deadline
Facilitate at least one social service connection per patient (does not have to be a new social service referral).
Collaborate with other Hospital team members, such as patient navigators, community navigators, social workers, care managers, and care coordinators, to improve patient outcomes.
Participate in outreach, planning and execution of special events, including workshops, health fairs, community events, and the annual Community Health events such as the family graduation
Facilitate at least 2 community-based workshops per year