Global Operations Manager

Position Overview

A growing workforce solutions and global staffing organization is seeking a highly organized and relationship-driven Global Operations Manager to oversee international workforce operations, client accounts, onboarding processes, recruiting coordination, and employee lifecycle management. This individual will serve as a central point of coordination between clients, employees, recruiters, HR, finance, and leadership teams to ensure operational excellence across a growing global workforce.

The ideal candidate is a proactive operator who enjoys managing complex processes, building strong client relationships, and ensuring every moving piece stays aligned. This role is ideal for someone who thrives in ownership-oriented environments and enjoys balancing people, processes, and client service. 

Responsibilities

• Manage day-to-day operations across a global workforce supporting multiple client accounts
• Serve as a primary point of contact for clients regarding workforce performance, staffing needs, and operational matters
• Coordinate recruiting activities, including candidate interviews, evaluations, client presentation, and hiring support
• Oversee onboarding, employee lifecycle management, and workforce transitions
• Maintain workforce records, employee rosters, compensation information, and client assignments
• Coordinate payroll inputs, attendance tracking, PTO management, and workforce administration
• Monitor employee engagement, performance, attendance, and retention trends
• Partner with clients and internal stakeholders to proactively address workforce concerns and operational challenges
• Coordinate communication between operations, recruiting, HR, finance, and leadership teams
• Support billing accuracy by ensuring workforce and compensation changes are properly documented
• Develop and improve scalable operational processes and procedures
• Provide workforce reporting, operational updates, and business insights to leadership

Qualifications

• 2+ years of experience in workforce operations, staffing, business process outsourcing, HR operations, office management, finance, or related environments
• Strong client relationship management and communication skills
• Experience interviewing and evaluating candidates
• Exceptional organizational and project management abilities
• Strong spreadsheet, reporting, and data-management skills
• Ability to manage multiple priorities across departments, clients, and geographic regions
• High attention to detail and strong accountability
• Experience coordinating employee lifecycle and operational processes
• Comfortable working across countries, cultures, and time zones
• Strong decision-making skills and ability to operate independently
• Available to clock in remotely a handful of nights per month
• Knowledge of HR, payroll, staffing, outsourcing, or workforce management processes is highly preferred
• Spanish or Tagalog language skills are a plus but not required

Compensation & Benefits

• $70,000-$80,000 annual salary, based on experience
• Comprehensive benefits package
• Full-time onsite position in West Orange, NJ
• Opportunity to oversee a rapidly growing global workforce operation
• Professional growth and advancement opportunities within a growing organization 

About the Company

A growing workforce solutions organization helps businesses scale through dedicated international teams and operational support services. By combining recruiting expertise, workforce management, and scalable operational infrastructure, the company enables clients to build high-performing global teams while maintaining accountability and service excellence.