Store Director

Key Responsibilities

Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures.
Manage, train and motivate shop team (assist with hiring and recruitment process)
Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.)
Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth.

Driving business performance

Monitor performance to propose commercial action plans to maximize sales + minimize costs
Monitor operational expenses and responsible for supply management
Develop open relationships and collaborate transversally with Paris HQ team

Operations

Follow up on retail excellence programs
Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security
Ensure quality of internal control and inventory management (inventory, cash management, internal procedures)
Plan and execute store events, off-site activations and partnerships

Team Management

Coach staff and motivate teams to achieve the best customer service and financial growth
Conduct full appraisals with direct reports / clear objectives to the retail team
Participate in recruitment, store organization, team development and general HR needs

Clienteling

Ensure strong client mindset within the team and obsession for client satisfaction
Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients

Requirements
• Motivated, proactive and positive attitude

• Autonomous, agile, entrepreneurial, result driven

• Ability to adapt to become a strong brand ambassador

• Strong managerial skills (5 to 7 years of retail management) and business acumen

• Experience in a luxury or fast-paced retail environment preferred

• Excellent communications and team management skills

• French speaking is a plus