Customer Solutions Director

What you will do:
Partner with regional Customer Units, account teams, and BOS Client Executives to qualify BOS product opportunities and define winning solution strategies
Lead the technical and solution aspects of complex BOS product deals, including discovery, requirement analysis, solution design, and architecture alignment
Prepare and deliver compelling product demonstrations, roadmap briefings, and proof-of-concepts that clearly articulate BOS product capabilities and business value
Own and coordinate responses to product-focused RFPs/RFIs, including solution descriptions, feature coverage, deployment models, and integration approaches
Collaborate with MACS BOS domains (Monetization, Orchestration, Core Commerce, Data & Analytics, and Services) and Product Line teams to shape product-based solutions that align with portfolio strategy and customer needs
Translate customer business and technical requirements into end-to-end BOS product solutions that leverage cloud-native architectures, automation, and data-driven capabilities
Lead value-based selling by preparing clear value propositions and customer-specific narratives, including business cases, TCO/ROI analyses, and outcome-based stories tailored to different stakeholder groups
Ensure sales readiness for BOS products by contributing to playbooks, demo environments, reference architectures, and knowledge-sharing sessions for customer-facing teams
Provide structured feedback from opportunities and customer interactions into portfolio and roadmap discussions, influencing BOS product evolution and go-to-market assets
Act as a trusted advisor to customer technical and business stakeholders on BOS product strategy, architecture choices, and modernization paths
Support handover to delivery and customer success teams, ensuring product solution intent, scope, and commitments are clearly documented and understood internally

The skills you bring:
Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related field
8+ years of experience in the telecom software industry, with solid expertise in BSS/OSS and related telco IT domains
Demonstrated experience in presales, solution consulting, or solution architecture roles focused on software products for Tier-1 or Tier-2 Communications Service Providers
Strong understanding of telecom networks, IT systems, cloud-native architectures, 5G/IoT, AI/automation, Autonomous Networks, and digital transformation
Proven track record supporting complex, multi-stakeholder product deals, including RFP/RFI responses, solution design, and customer workshops
Excellent communication and storytelling skills, with the ability to translate complex product capabilities into clear, customer-relevant business value
Strong commercial awareness and comfort working closely with sales teams on pricing, licensing models, and deal structuring
Ability to build credibility and trusted relationships with customer architects, engineers, and business leaders
Collaborative mindset with experience working across cross-functional and geographically distributed teams
High level of ownership, initiative, and structured problem-solving skills in fast-paced and dynamic environments
Passion for customer success, innovation, and long-term value creation through differentiated BOS product solutions
Prior experience with Ericsson BOS portfolio or with leading telecom software providers is desirable