Customer Education & Learning Experience Designer

About the Role
We’re looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry.

This is far more than a documentation role.

You’ll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows.

You’ll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using.

Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience.

What You’ll Create
You’ll build a modern education ecosystem including:

Professional product walkthrough videos
Customer onboarding courses
Interactive learning paths
Help center articles and knowledge base content
In-app guidance and tutorials
Product documentation
AI-assisted training experiences
Visual graphics and illustrations
Customer success playbooks
Internal employee onboarding and training
Feature release education
Security awareness content
Microsoft 365 adoption guides

Requirements
What We’re Looking For
Required
Experience creating instructional videos or educational content
Strong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainers
Experience creating graphics using Figma, Canva, Adobe Creative Suite, or similar tools
Experience writing documentation, SOPs, or knowledge base articles
Experience interviewing and communicating with technical subject matter experts
Eligible to work in the United States

Preferred
Experience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education Specialist
Experience building SaaS or software education programs
Experience with customer onboarding or product adoption programs
Experience with motion graphics or animation
Experience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar tools
Familiarity with Microsoft 365
Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini
Experience with Learning Management Systems (LMS)
Basic understanding of cloud technology, cybersecurity, or IT