Senior Workstation Engineer

JOB SUMMARY
The Senior Workstation Engineer provides insight and recommendations to inform long-term IT infrastructure planning, engineering, and architecture across multiple systems. This individual serves as the technical lead and must have expert proficiency in associated workstation infrastructure and systems. This role also supports Software Asset Management (SAM) activities by helping manage lifecycle controls, inventory accuracy, licensing compliance, license reclamation, reporting, and cost optimization for workstation and end-user software assets. The position partners with End-User Services leadership, IT Operations, Procurement, Finance, Security, App Admin, and enterprise architecture teams to establish technical direction and governance for workstation infrastructure and software solutions supporting the mission of TriNet.

Essential Duties/Responsibilities / % TIME
• Provide insight and recommendations to inform long-term IT infrastructure planning, engineering, and architecture across multiple systems by assessing the implications of IT strategies on infrastructure capabilities; partnering with IT business leaders, App Admin, and enterprise architects to review business drivers, and to define, understand, and communicate target strategies and roadmaps to IT leadership. 15%
• Provide on-site support of colleague technical needs. Provide 2nd and 3rd level technical support by creating and/or resolving standard and escalated IT support cases. Assist with problem tickets, working towards root cause identification and remediation. 20%
• Work closely with technical teams in the translation of business requirements and functional specifications into technical requirements that support integrated and sustainable designs for designated infrastructure systems by leveraging partnerships with IT business analysts to understand business needs and functional specifications. 10%
• Build solutions that support the technical direction of infrastructure solutions within various computing environments by ensuring the delivery of technical solutions that meet business problems; guiding and driving physical architecture design for new initiatives; perform the development and validation of system design prototypes. 10%
• Perform systems integration testing (SIT), component integration testing (CIT), and user acceptance testing (UAT) for assigned systems by establishing test metrics; report testing issues to EUS leadership; provide post-testing results to EUS leadership for approval. 10%
• Consult End-User Services leadership providing input to capital and expense budgets for the development, enhancement, and/or maintenance of designated workstation technologies. 5%
• Mentor junior team members providing technical and procedural guidance in performance of their duties; supporting team career development. 10%
• Consult with the Tech Ops Center and other IT teams monitoring incident trends, identifying reoccurring issues needing escalation; serve as a technical support escalation point for End-User Services; troubleshoot complex or high impact system issues, determine root cause, and recommend action plans to address infrastructure system performance issues in consideration of organizational impact. 10%
• Support Software Asset Management duties for workstation and end-user software, including software lifecycle management, inventory and entitlement accuracy, license allocation and reclamation, audit readiness, renewal and true-up support, software request/approval workflow alignment, usage reporting, compliance risk identification, and cost optimization recommendations across on-premises, SaaS, cloud, VDI/AVD, and endpoint-managed software assets. 10%

Required for All Jobs
• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS
Education
• Bachelor’s Degree or equivalent experience preferred

Work Experience
Typically 8+ years Workstation engineering, endpoint management, Windows/Mac administration, infrastructure support, and related enterprise technology experience; experience with software lifecycle, software packaging/deployment, SAM/ITAM, license management, or software governance preferred.

Licenses and Certifications
• Apple Certified Mac Technician (ACMT) JAMF Pro expert certifications
• MCSE – Microsoft Certified Systems Engineer Microsoft certifications
• VMware Certified Professional Citrix certifications
• ITIL Foundation IT service management practices supporting ITAM/SAM governance
• IAITAM CSAM/CITAM or ISO/IEC 19770 Software Asset Management and IT Asset Management certifications

Knowledge, Skills and Abilities
• Excellent verbal, written communication, customer service and analytical skills
• Expert PC hardware troubleshooting skills
• Expert Apple Mac and Windows OS management
• Advanced Azure Virtual Desktop administration and support skills
• Advanced Microsoft Office 365 and other standard software skills
• Expert Active Directory, Azure, Intune and JAMF device management skills
• Advanced networking technologies skills understanding DHCP, DNS, VLANs, TCP/IP protocols, and troubleshooting skills
• Expert programming or scripting skills
• Proficiency in configuring and managing network devices such as routers, switches and WAPs
• Advanced network protocol decode utilizing latest network analyzer tools
• Audio visual conferencing systems design and administration
• Crestron controls or similar programming experience
• Microsoft Teams on Surface Hub or equivalent device integration experience
• Microsoft Teams Room administration
• Cisco Webex and room system administration
• Software Asset Management lifecycle, including planning, procurement, deployment, maintenance, retirement, and governance controls
• Software license management, entitlement tracking, allocation, renewal, true-up, reconciliation, and audit readiness
• Software usage analysis, license reclamation, cost optimization, and reporting for leadership decision-making
• SAM/ITAM tools, CMDB data quality, procurement systems, endpoint management data, and software request/approval workflows