Boutique Sales Associate

RESPONSIBILITIES

Serve as a brand ambassador to promote and sell Audemars Piguet products while delivering an elevated luxury experience.
Provide exceptional customer service including client care visits, repair conversion sales, and support for both new and existing clients.
Upload, maintain, and accurately manage client information in the CRM system to support relationship building and sales planning.
Participate in marketing events and boutique activities, offering operational and administrative support as needed.
Utilize the ERP system to support daily operations, product management, and transaction accuracy.
Collect CRM insights and follow structured selling plans to identify and create new sales opportunities.
Provide daily administrative and operational support to ensure smooth boutique functioning and successful execution of marketing initiatives.
Manage client relationships and boutique standards by maintaining product knowledge, monitoring inventory, and ensuring the boutique environment aligns with AP brand standards.
Qualifications
5+ years of experience in luxury retail, preferably watches.
Strong clienteling skills with the ability to build long‑term relationships and deliver a high‑touch experience.
Proficiency with CRM platforms and comfort working with ERP or retail systems.
Excellent communication and interpersonal skills, with a polished and professional presence.
Strong organizational skills and attention to detail in managing client data, follow‑ups, and boutique operations.
Ability to work collaboratively as a team player in a fast‑paced, service‑driven environment.
Passion for luxury products, craftsmanship, and storytelling.
Flexibility to support boutique needs, including events, weekends, and peak retail periods.