Manager of Technical Assistance

THE OPPORTUNITY

Staffed family child care networks provide transformative and lasting connections that build and sustain child care. In these networks, paid, specialized staff members provide services and resources to family child care educators. In turn, educators take on leadership roles, build relationships with coaches, develop peer connections, achieve goals they set for their businesses, and enhance children's learning and development in their programs.

Through our technical assistance, All Our Kin leverages decades of experience and proven outcomes from implementing networks to partner with teams in developing their own.The Manager of Technical Assistance works closely with internal subject matter experts to develop tools and content that support organizations in the field while strengthening All Our Kin’s visibility, credibility, and engagement with potential partners. The Manager of Technical Assistance also coaches and delivers trainings with partners based on the resources.

Requirements
Education & Experience
Education: 5–7 years of experience in technical assistance, coaching, consulting, resource production, communications, or related roles

Experience:

Strong writing, editing, and content development skills

Experience translating complex ideas or expertise into accessible resources or learning materials

Experience developing toolkits, guides, training resources, webinars, learning events, and digital knowledge platforms

Background in the provision of services and resources for family child care

Understanding of adult learning theory

Experience in facilitation and coaching

Ability to manage multiple projects and collaborate with diverse teams

Nonprofit Experience: Experience in professional services, nonprofits, advisory organizations, or mission-driven environments is preferred

Skills & Competencies

Content and resource development

Research and evaluation

Technical assistance design

Project management

Collaboration with subject matter experts

Written communication and storytelling

Monitoring and evaluation of knowledge products

Technical Skills:

Proficiency with Canva and Constant Contact

Proficiency with project management software (e.g., Asana, Monday.com).

Strong data analysis and synthesis skills for interpreting project outcomes and trends.

Comfort with Google Workspace, Zoom facilitation, and CRM or database tools.

Professional Skills:

Experienced and able to

Articulate the unique benefits of home-based child care to a variety of stakeholders

Set priorities and manage multiple, multifaceted projects simultaneously in a fast-paced, deadline-driven environment

Inhabit an entrepreneurial approach, flexibility, and drive

Offer, receive, and respond to regular feedback

Eager to build on knowledge and understanding of:

Family child care and family child care networks

The most pressing challenges and opportunities in early care and education, especially as they relate to family child care

Possesses strong:

Ability to take complex information and organize it into clear, structured, useful knowledge that others can understand and apply

Written and verbal communication skills, including the ability to clearly communicate complex information and to tailor communication for different audiences

Interpersonal and facilitation skills, and has experience building strength-based relationships with partners and communities of diverse backgrounds and experiences (including in a virtual format)

Personal Attributes:

Passion for building the capacity of organizations across the country to effectively increase the supply, quality, and sustainability of family child care.

Cultural competency and commitment to diversity, equity, and inclusion

Ability to work independently and as part of a team

Flexibility and adaptability in a dynamic environment

Strong ethical standards and professional integrity

Preferred Qualifications
Ability to communicate in a language or languages in addition to English

Physical Requirements & Working Conditions
Ability to work at a computer and remain in a stationary position for extended periods.

Ability to communicate effectively by phone, video conference, email, and in person.

Ability to occasionally move or transport materials weighing up to 20 pounds.

Ability to perform routine office activities, including reaching, bending, and moving throughout an office environment.

Occasional travel to All Our Kin offices and other locations in Connecticut and New York.

Regular use of standard office equipment and technology.

May occasionally require work outside regular business hours to address operational needs, deadlines, or emergencies.

All essential job functions must be performed with or without reasonable accommodation.

Summary
Role Overview
All Our Kin is seeking a Manager of Technical Assistance to help external organizations build and sustain their own staffed family child care networks. In this role, you will collaborate with internal subject matter experts to design impactful tools, content, and resources. You will also directly coach and train partner organizations, leveraging All Our Kin's proven model to expand early childhood education access and strengthen the organization's national visibility and partnerships.

Primary Duties
Technical Assistance Content Strategy and Design
Assist with the design and implementation of a strategy for developing open access technical assistance resources.

Design and deliver high-quality thought leadership and technical assistance materials, such as:

Technical assistance guides and toolkits

Blog posts

Case studies

Frameworks and models

Webinars and presentation materials

Ensure resources are clear, practical, equity-centered, visually appealing and on-brand.

Assist with setting and tracking outcomes for the TA resource strategy and identifying opportunities to improve or expand technical assistance offerings based on utilization, feedback, partner needs and emerging trends.

Deliver Training and Technical Assistance

Deliver coaching, thought partnership and training rooted in All Our Kin’s model and coaching methodologies such as relational, responsive and reflective practice, mentor coaching, and family child care recruitment and supply-building.

Help produce, promote, facilitate and evaluate webinars, workshops, or learning events for family child care educators and system-level professionals who work to increase the supply, quality, and sustainability of family child care through the provision of services and resources.

Utilize and create within All Our Kin’s software management tools, CRM, and project management tools,Monday.com and Salesforce.

Relationship Management & Outreach
Develop and maintain strong, trust-based relationships with partners, funders, and collaborators.

Conduct outreach to prospective partners and support the cultivation of new relationships.

Represent All Our Kin at conferences, convenings, and sector events.
Contribute to communications and marketing efforts by recruiting for TA engagements and supporting marketing in its initiatives.

Organizational Responsibilities
Support fundraising efforts and donor stewardship as needed.

Participate in organizational communication, planning, and evaluation processes.

Represent the organization professionally in community settings, which may require occasional travel to represent the organization.

Contribute to a positive, collaborative work environment across the organization.

Other duties as assigned to support the organizational mission.