Partnerships Customer Success Manager

Key Responsibilities:

Strategic Partner Account Leadership:
Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts
Build and execute multi-year strategic partner plans aligned with partner business objectives
Serve as trusted advisor to partner executives and senior stakeholders
Lead cross-functional resolution of complex or escalated partner issues and risks
Partner Growth and Retention:
Drive expansion and upsell opportunities in partnership
Proactively identify partner health risks and expansion signals

Required Qualifications:

3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
Proven track record managing a large ARR portfolio with partners or enterprise accounts
Demonstrated renewal, expansion, and partner relationship management results
Experience mentoring or leading others
Executive communication & presence, strategic account planning, negotiation, cross-functional leadership, coaching/mentorship, risk mitigation at scale, partner business acumen.

Work Environment:

This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.