Director / Senior Director, Engineering, Core UX & Growth

You will contribute by
You'll own the engineering strategy for Hover's shared customer experience, including signup, authentication, organization and team management, roles and permissions, sharing, account management, and core navigation, turning them into a polished, reliable, and accessible product system. You'll build Hover's self-service growth engine with Product, Design, Data, Marketing, and GTM, removing friction across acquisition, activation, conversion, expansion, and retention, with a disciplined experimentation and measurement loop that compounds over time. You'll lead the Billing Systems that power plans, entitlements, subscriptions, payments, and pricing, partnering with Finance, GTM, Support, and Legal so our commercial systems enable new products and business models. As a true Product, Design, and Engineering partner, you'll bring opinions about what we should build, challenge assumptions, and share accountability for outcomes. You'll build and develop a high-performing organization and use AI to change both what we build and how we build it.

Set a high bar for usability, accessibility, performance, reliability, instrumentation, and maintainability while helping teams move quickly
Hire, coach, and give direct feedback; address gaps quickly and keep team structure and seniority matched to the problems we need to solve
Explore where AI can transform onboarding, personalization, self-service, and support, and redesign engineering workflows from discovery through operations
Connect engineering investments to activation, retention, conversion, revenue, support burden, and operational cost
Your background includes
Significant experience building customer-facing software products at scale, including leading multiple engineering teams, senior engineers, and ideally engineering managers
A track record of building high-performing engineering organizations through strong hiring, coaching, clear expectations, and effective performance management
Strong product judgment: you've repeatedly influenced what gets built, not only how, as a genuine Product, Design, and Engineering partner with shared accountability for outcomes
Strong business judgment: you can reason about customer segments, growth, pricing, and commercial constraints
T-shaped technical leadership across frontend, backend, APIs, data, architecture, reliability, and security, with enough depth to improve important technical decisions
Experience leading ambiguous, cross-functional problems and moving comfortably between multi-year strategy and operational detail
Genuine curiosity about AI, with examples of turning new capabilities into practical product or engineering improvements

Nice-to-haves:

Product-led growth, self-service SaaS, onboarding, activation, or experimentation experience, especially with small businesses or a mix of SMB and enterprise customers
Billing, subscriptions, payments, pricing, or entitlement systems experience
B2B products with organizations, teams, roles, and permissions, or shared platform teams spanning multiple product verticals
This role is open at the Director or Senior Director level based on experience.