Account Supervisor - Social

We're a full-service creative shop built for brands that want to break new ground. Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world's most innovative and culturally connected brands. If you thrive on exploration, creative risk-taking, and charting new paths, you belong here.

We're looking for an Account Supervisor who lives and breathes social. This is a 100% social role focused on always-on organic. You'll be strategic and hands-on, autonomous, and deeply fluent in the social space, with a strong management sensibility and a commitment to delivering fantastic creative that stays on-objective and matches client challenges seamlessly. You'll work within an Integrated Account Team (IAT), partner closely with a dedicated Project Manager, and be comfortable working with people at all levels of our clients' organizations. You should be at ease with fast turnarounds, and with partnering closely with client counterparts to understand their marketing planning processes, offer strategic business POVs, and ensure deliverables and expectations are not only met but exceeded.

Role + Responsibilities:

Serves as a senior day-to-day client contact, developing and cultivating strong relationships with the client team
Operates autonomously, owning the day-to-day direction of the social business with minimal oversight
Works within an Integrated Account Team, collaborating across strategy, design, analytics, and creative to deliver best-in-class social work
Partners closely with a dedicated Project Manager, who handles day-to-day project management, timelines, and administrative systems, so you can focus on client strategy and creative quality
Leads always-on organic social programming and management, including content planning, community, and channel strategy
Travels to events, to some extent, to capture content and support real-time social moments
Works with the team to deliver strategic business POVs that further the client's business
Contributes to and sells strategic concepts, drives initiatives, and represents the team and the Agency's values
Distills and interprets client feedback and communicates next steps and deliverables to the team in a timely manner
Demonstrates micro and macro knowledge of the client's business through continuous research of the brand, its category, and competitors
Maintains a finger on the pulse of the client's brand, social presence, platform changes, cultural trends, and emerging channels
Balances short-term social deliverables with longer-term brand goals for social channels
Helps develop and review creative briefs that provide strategic insight and creative inspiration
Ensures creative presentations to the client meet the highest professional standards, and presents with in-depth knowledge of why choices are being made
Collaborates with all disciplines across the agency to produce work of creative excellence
Works with Account leads to secure and drive new initiatives for clients
Problem-solves day-to-day account issues as needed
Reports into an Account Director and maintains constant communication on account status, managing both up and down
Communicates the team's efforts internally and externally, and recognizes success within the team

Requirements
6+ years as a brand steward and business partner to clients, with at least 3 years delivering and managing social or integrated marketing work within an agency environment
Deep, demonstrated understanding of the social space, including organic strategy, platform behavior, community, and culture
Experience working within an integrated account team model
Ability to work autonomously and manage a social account with minimal supervision
Comfort capturing content on the ground at events, and willingness to travel as needed
Success presenting strategic solutions and POVs that engage consumers and build brands in social, with the broader marketing landscape in mind
Innate curiosity and entrepreneurship, with the ability to operate both macro and micro, leading strategy and rolling up your sleeves to get the job done
Excellent communication and presentation skills
Proven track record of selling cross-disciplinary work