L&I IT Policy and Planning Manager (Medical Payments Product Manager)

Experience leading large-scale business transformation or legacy system modernization initiatives.
Project management skills to effectively organize and oversee multiple projects and assignments to ensure the work is accurate, thorough and progresses toward the achievement of goals and objectives.
Familiarity with Agile/Scrum practices.
Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations and decisions.
Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external relationships and customer satisfaction.
Working knowledge of payment technologies.
Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
Knowledge of Insurance Services' Workers' Compensation claims management processes.

Duties
Some of what you will do:

Establish and lead Product Discovery practices and activities.
Evaluate customer needs, business opportunities, organizational risk and expected business value to determine and recommend Product investment priorities.
Develop and implement the goals and objectives of Insurance Services' Product Portfolio.
Provide executive leadership and strategic guidance on Product vision.
Lead strategic analysis of emerging business capabilities, technologies, legislative requirements and industry trends to identify opportunities to improve customer outcomes, operational effectiveness and long-term product strategy.
Establish, govern, and continuously refine the strategic Product roadmap that communicates Product direction, investment priorities, business capabilities, and expected outcomes.
Product Portfolio Governance
Establish portfolio priorities and govern the sequencing of Product initiatives.
Ensure Products deliver equitable outcomes by design.
Ensure data is developed and leveraged to inform strategic and tactical decision-making.
Develop and track measures of success and key performance indicators for the Product Portfolio.
Mentor, coach, and develop Product Owners across Insurance Services to ensure alignment around strategic priorities and outcomes.
Represent Insurance Services in executive discussions regarding Product strategy, modernization initiatives, investment decisions, and business transformation.
Build organizational support for Product direction and modernization initiatives through strategic partnerships with executive leadership, technical leaders, stakeholders, external partners, and customers.
And much more!

Qualifications
Required:

Nine (9) years of progressively responsible strategic Product Management experience leading the strategy, governance, modernization, and lifecycle management of complex software products or product portfolios supporting critical business capabilities.
Experience must include:

Leading Product discovery, Product strategy, roadmap development, and Product investment decisions.
Serving as the business owner or strategic leader for complex software Products or Product portfolios.
Leading cross-functional teams through significant business transformation or technology modernization initiatives.

An associate degree or bachelor's degree in information technology, user experience design, computer science, business information systems or other relevant field from an accredited college or university may substitute for experience.
An associate's degree may substitute for two (2) years of experience.
A bachelor's degree may substitute for four (4) years of experience.

AND

Experience evaluating, prioritizing, and governing significant technology investments that balance customer value, business outcomes, organizational strategy, technical feasibility, and available resources.

Demonstrated ability to develop deep business and product expertise, including an understanding of the technologies that enable complex business capabilities and support strategic decision-making.
Demonstrated experience applying Agile Product Management principles and modern Product Management practices to deliver customer value through iterative software development.
Demonstrated success leading diverse cross-functional teams through influence, building consensus among business, technology, executive leadership, vendors and customers to achieve strategic business outcomes.
Exceptional communication, facilitation, negotiation, and executive presentation skills with demonstrated ability to influence decision-making among diverse stakeholder groups.
Demonstrated strategic decision-making skills with experience balancing customer needs, organizational priorities, technology constraints, risk, regulatory requirements, and financial considerations.
Demonstrated experience applying equity, accessibility, and human-centered design principles to product strategy, customer research, and delivery of digital business capabilities.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Desired:

Experience serving as the Product Manager or business owner for enterprise software Products supporting complex business operations.
Experience leading large-scale business transformation or legacy system modernization initiatives.
Experience influencing executive leadership regarding technology investments and organizational priorities.
Experience developing business cases, investment strategies, and executive decision packages.
Experience implementing Product Management governance practices across multiple Product Teams.
Experience managing Product portfolios within the public sector or highly regulated industries.
Experience with Product Discovery, Design Thinking, Lean Product Management, or Human-Centered Design methodologies.
Experience with cloud modernization initiatives and Software as a Service (SaaS) evaluation or implementation.
Knowledge of Washington State workers' compensation insurance programs or comparable insurance, healthcare, financial, or regulatory systems.
Certified Scrum Product Owner (SCPO), Pragmatic Institute, PMI-ACP, SAFe Product Manager/Product Owner (POPM), or equivalent Product Management certification.