Esthetician and Front of House

THE ROLE

As a Esthetician / Front of House, you’ll support the smooth running of the studio while delivering exceptional customer experiences and FACEGYM services.

You’ll be responsible for supporting Front of House, managing bookings, delivering facial workouts, driving retail sales and client retention, and supporting the wider team across studio locations when required.

WHAT YOU'LL DO

Customer Experience & Sales

Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention.

Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business.

Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story.

Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking.

Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone.

Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business.

Studio Operations & Front of House

Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism.

Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks.

Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise.

Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines.

Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward.

Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team.

FACEGYM Workouts & Standards

Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training.

Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanour while engaging with all stakeholders.

Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines.

Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices.

WHO YOU ARE

Must be eligible to work in the US, and have a valid New York Esthetician License.

Must be flexible to work consistent weekly shifts, evenings and rotating holidays, including minimum four (4) weekend shifts per month.

Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training.

Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout.

Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments.

Must be willing to support across all locations when necessary, to further support and drive the business.