EMS Emergency Call Taker

Overview
About the Role

The EMS Emergency Call Taker is responsible for receiving and triaging emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System. This role involves collecting critical information, delivering pre-arrival and post-dispatch instructions, and coordinating the deployment of appropriate resources. The Call Taker monitors all communications to ensure efficiency and the safety of field units, operating under the guidance of an EMS Communications Supervisor. This position works primarily in the communications center, but may assist in the field as needed, completing all required documentation and contributing to the smooth operation of EMS services while professionally representing University Hospital and its EMS team.

Responsibilities
What You’ll Do

Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System

Gathers and processes essential caller information quickly and accurately

Provides pre-arrival and post-dispatch instructions to callers as needed

Dispatches and coordinates the response of appropriate EMS resources

Monitors radio and phone communications to ensure operational efficiency and responder safety

Operates under the supervision of an EMS Communications Supervisor

Primarily functions within the EMS communications center, with the ability to assist in the field as required

Qualifications
What You’ll Bring

High school diploma or GED required

One (1) year of emergency services experience preferred

One (1) year of public safety dispatching experience preferred

Fire Dispatch certification preferred

Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in compliance with PEOSHA standards

Bilingual English/Spanish skills preferred

Required Credentials (must be current and in good standing):

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher (EMD) Certification

Medical Priority Dispatch System (MPDS) Certification (must be obtained within 1 year of hire)

American Heart Association (AHA) BLS for the Healthcare Provider

Incident Command System (ICS) Level 100 Certification

National Incident Management System (NIMS) Awareness Certification

What We Offer

Medical & Prescription Drug Coverage
Dental & Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Short- & Long-Term Disability Insurance
Pension Plan
Pet Insurance
Employee Assistance Program (EAP)
Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey's Pay Transparency Act, the hourly pay range for this position is TE/1550 Probationary Rate: $23.57; Job Rate: $24.07; and Two-Year Rate: $24.79. University Hospital considers multiple factors when determining compensation, including, but not limited to, the scope and responsibilities of the position, the candidate's relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.