EMS Dispatcher/EMT, Per Diem

Overview
About the Role

The EMS Dispatcher EMT is responsible for answering and triaging emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System. This role involves collecting and processing critical information, providing pre-arrival and post-dispatch instructions, and coordinating the deployment of appropriate resources. The Dispatcher ensures communication efficiency and responder safety under the supervision of an EMS Communications Supervisor. This position may function within the communications center or in the field, completing all required documentation and supporting EMS operations while representing University Hospital and EMS in a professional and positive manner.

Responsibilities
What You’ll Do

Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System

Collects, verifies, and processes essential caller information quickly and accurately

Provides pre-arrival and post-dispatch instructions to callers as appropriate

Dispatches and coordinates EMS resources to ensure timely and appropriate response

Monitors all communications to maintain operational efficiency and ensure the safety of responding units

Operates under the supervision of an EMS Communications Supervisor

Performs duties in both the communications center and field settings, as needed

Completes all required reports and documentation accurately and in a timely manner

Supports the overall efficiency of EMS operations through effective communication and coordination

Represents University Hospital and EMS in a professional, courteous, and positive manner at all times

Qualifications
What You’ll Bring

Experience & Skills Requirements:

Minimum of two (2) years of EMS experience required

At least one (1) year of public safety dispatching experience preferred

Spanish-speaking ability is desirable

Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in accordance with PEOSHA standards

Credential Requirements (must be current, active, and in good standing):

Required Certifications:

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher (EMD) Certification or an equivalent certification approved by EMS Department Management

Emergency Medical Technician (EMT) Certification from one of the following:

National Registry

NJ, PA, NY, DE, MD, VA, WV, DC, or any Atlantic EMS Council member state

OR NJ Mobile Intensive Care Paramedic (MICP) or Mobile Intensive Care Nurse (MICN) certification

American Heart Association (AHA) BLS for Healthcare Providers

ICS Level 100 Certification

NIMS Awareness Certification

Additional Certification Requirements:

NJ EMT reciprocity must be obtained within six (6) months of hire

Medical Priority Dispatch System (MPDS) certification must be obtained within one (1) year of hire