Associate Director, Hub Operations

JOB TITLE: Associate Director, Hub Operations

POSITION SUMMARY:

Under the general direction of Senior Operations leadership, the Associate Director is responsible for managing the reimbursement and other hub services related to the program. The Associate Director is responsible for the oversight of all team members providing the full range of services for specific programs. The position will participate in other related projects and perform other functions as may be required from time to time.

PRIMARY DUTIES AND RESPONSIBILITIES:

Manage the existing team for operations related to manufacturer programs
Ensures team is meeting contractual obligations and program SLAs
Responsible for the management of the client program managers
Participate in strategic and tactical planning sessions
Manage other supervisors & leads supporting programs
Make recommendations in the development of long-term strategies
Present strategic and operational plans for the development of new capabilities
Participate in proposal writing, contracting, client presentations, and pricing
Involved with the development of policies, standard operating procedures and work instructions for manufacturer
Responsible for overseeing the recruitment, training and management of program teams
Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
Performs other related duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

College degree preferred
Requires broad knowledge and training in the fields of healthcare, specialty pharmacy and reimbursement
Requires a minimum five (5) years of experience
At least three (3) years in a progressive management role
A minimum experience in the pharmaceutical industry is required
General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
Knowledge of full-service call center programs preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Strong customer/client management background
Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
Good analytical, conceptual and problem-solving skills with demonstrated track record in new concept development for various projects
The ability to manage multiple tasks along a parallel process
Strong decision-making capabilities
Critical thinking skills, creative and innovative solutions to internal or external client needs
Strong industry and business knowledge
Strategic thinker with long term planning experience
Ability to communicate effectively both orally and in writing
Possess strong interpersonal and leadership skills, be able to develop and grow talent
Strong organization agility, be able to manage team through change and lead by example
Ability to proficiently use computer and good knowledge of Microsoft Office

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SCHEDULE:

Must be flexible on schedule and hours
Some travel may be required