Program Specialist

Duties

This Program Specialist position is located at John F Kennedy International Airport (JFK), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

Working closely with the Federal Security Director (FSD) to coordinate, implement, and maintain an effective program to communicate TSA's policies, programs, and directives.
Identifying and responding to stakeholders' questions, problems, and concerns regarding security.
Overseeing and addressing customer service inquiries.
Identifying and responding to opportunities to further the aims of the organization to the public.
Managing and supporting the collection of various performance metrics to identify inefficiencies and areas in need of process improvement.
Managing supplies, including both procurement and inventory management.
Coordinating solutions to information technology (IT) problems; coordinating staff efforts concerning the acquisition and use of specialized software applications.
Conducting in-depth analyses regarding potential conflicts of airport administrative procedures with overall TSA administrative policies.
Providing airport management with status reports and planned activities in assigned program areas.
Providing management advisory services to the FSD staff and providing the first line response to airport employee inquiries.

Requirements

Conditions of employment

You must possess U.S. Citizenship or be a U.S. National.
You must complete a favorable Background Investigation (BI).
Selective Service registration is required.
If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Qualifications
To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

Participating in at least two (2) administrative functions such as: procurement and inventory management, facilities/space planning, vehicle maintenance and use, and records disposition and disposal); and assisting in program management, including program performance improvement;
Utilizing computer applications such as: Microsoft Excel, Access, Visual Basic, CSS, Javascript and JSON; Python programming language preferred;
Developing and maintaining products and tools for operations management, including staffing, scheduling and other resource management products;
Analyzing metrics and data; and
Developing presentations for senior-level management.
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.