Jr. Systems Administrator

Description
The Junior Systems Administrator will play a vital role in managing intake and workflows for Application Packaging and Testing for Windows Client Operating Systems.

Job Duties and Responsibilities

Be the requester’s primary Point of Contact (POC) for all intake items for the duration from request to completion of deployment to production.
Review and manage all departments intake requests including packaging, hardware, configuration policy, Group Policy, Internet browsers, and baselines.
Assess that requests are complete and work with requester to complete or fix documentation as required.
Assess that requests meet VA requirements and work with requester to clarify requirements not met.
Manage the workflow process from intake to testing to deployment to the field including all required documentation.
Field questions from packagers and testers and provide timely responses.
Facilitate and participate in meetings to review requests and review Programs & Features (PAF) for discrepancies.
Performs general administrative tasks to support project tracking and documentation.
Requirements
Possesses solid knowledge of Windows Operating Systems and hardware components.
Understands application packaging principles and configuration management.
Utilizes ServiceNow for ticket management and workflow tracking.
Experience using PowerApps and SharePoint.
Exhibits strong client-facing skills and leads meeting facilitation with confidence.
Executes reliable administrative skills to manage daily tasks.

Education & Experience:

Holds a high school diploma or equivalent.
Prefers a degree in Information Technology, Computer Science, or a related field.
Brings 1 to 2 years of experience in IT support, systems administration, or a similar technical role.
Demonstrates hands-on experience with Windows environments and hardware maintenance.
Must a US Citizen
Must be able to obtain a Public Trust

Preferred Qualifications

Holds relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional.
Displays prior experience with workflow automation and business requirement validation.