Director, Customer Trust

The role has two halves, and we want to be upfront about that. The first is external customer-facing: you own how Toast demonstrates its security to the market. The second focuses on our internal customers and stakeholders: you own the planning and operating rhythm of the security organization itself. Both are senior work, and the combination will have significant impact across the company.

A day in the life (Responsibilities)

Run the Customer Trust Program: Own the Trust Center, customer security reviews and questionnaires, and how we support the sales team. You own the customer-facing surface — the Trust Center, the review process, and the relationship with sales. Our Security Assurance & Compliance team produces the underlying evidence; you decide how it's presented and how fast it moves.
Lead Governance and Reporting: Own policy, security measurement, and the reporting rhythm for leadership, the board, and regulators, so each audience is working from a rhythm they trust.
Run Security Business Operations: Own portfolio management, joint planning, and workforce and budget planning for the security organization; write the budget and headcount case that leadership believes.
Build Security Culture: Build awareness and design our champions program so it extends the security function's reach without adding headcount.

What you'll need to thrive (Requirements)

You've built a customer-facing trust or assurance program for a platform business — a Trust Center, a customer security review function, or a security sales-support motion.
You work comfortably where security, sales, and executive communication meet, and you can translate security posture into business terms.
Strong program and portfolio management, and you can write a budget and headcount case that people believe.
You've presented to executives, boards, and regulators.
You've led a team of 10 or more, including managers.

What will help you stand out (Nonessential Skills/Nice to Haves)

Payments, fintech, or another regulated platform business.
A background spanning both a technical security function and a customer-facing one.
Experience turning a security program into an asset the sales team relies on.

Zone A
$204,000—$326,000 USD
Zone B
$177,000—$283,000 USD
Zone C
$159,000—$254,000 USD