Claims Manager

About The Role:

As Claims Manager, you’ll own claims for a book of our commercial accounts, reporting to the Head of Claims, Phil Wilusz. You’ll own the full arc: reporting the loss, driving the adjuster, running monthly claim reviews with the client, and knowing when to escalate.

Success depends on sound judgment and building client trust, not just claims mechanics. In your first 90 days, success looks like a clean handoff of your accounts; kickoff calls and claim standard operating procedures completed for each one; and clients reaching out to you first when something goes wrong.

What You’ll Do:

Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions
Run claims kickoff calls for new clients and monthly claim reviews for existing ones
Build the standard operating procedures, reporting workflows, and employee-facing materials that make those programs actually work
Be the person clients call when something happens, from a slip and fall to a product recall
Push carriers, third-party administrators, and defense counsel for movement instead of waiting on them
Feed claims insight back into new business: loss analysis, claim history, and renewal positioning with the growth team

Who You Are:

5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting
End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution
Sound judgment with a clear sense of when to escalate
Strong client relationship and trust-building skills
Experience running client-facing meetings (kickoffs, claim reviews)
Ability to build SOPs, reporting workflows, and training materials from scratch
Comfortable as a primary contact during urgent or high-stress claims
Persistent in pushing carriers, TPAs, and defense counsel toward resolution
Able to turn claims data into insight for renewal positioning and new business
Strong communication and organizational skills