Claims Paralegal

About The Role:

As Claims Paralegal, you'll support claims across our book of commercial accounts, reporting to the Head of Claims, Phil Wilusz, and working closely with our Claims Counsel and Claims Managers. You'll keep every matter moving: preparing and submitting loss notices, gathering documentation from clients, tracking deadlines and carrier responses, and maintaining claim files that are complete and audit-ready.

Success depends on precision and follow-through, not just paperwork. In your first 90 days, success looks like getting fully up to speed on our active claims and Agency Management System; owning notice submissions and file maintenance for your assigned matters with no missed deadlines; and becoming the person the claims team relies on to know exactly where every claim stands.

What You'll Do:

Support the full claims lifecycle across GL, Cyber, D&O, Property, and Marine/Cargo lines, including intake of new matters, preparing and submitting carrier notices, and tracking claims through to closure under the direction of Claims Counsel.
Serve as a responsive point of contact for clients, gathering information and documentation, providing status updates, and helping keep carriers, counsel, and vendors coordinated and on schedule.
Assist with coverage analysis by pulling and organizing policy forms, endorsements, and prior correspondence, and drafting initial versions of notice letters, demand letters, and routine carrier correspondence for attorney review.
Support litigation and recovery efforts by tracking deadlines, managing document requests, organizing discovery and defense materials, and compiling loss documentation for property, cyber, and other first-party claims.
Maintain high-quality, audit-ready claim files, ensuring all documentation, communications, reserves, and key dates are accurately recorded in our Agency Management System.
Prepare claims reporting and data, including loss runs, claim summaries, and dashboard inputs that support renewal narratives and client program reviews.
Help improve processes and tools, partnering with Claims Counsel, Operations, and Product to build templates, checklists, and automated workflows that make claims handling faster and more consistent.

What success looks like:

Timely, accurate carrier notices and claim submissions with no missed deadlines.
Complete, well-organized claim files that shorten cycle times and strengthen coverage positions and recoveries.
High client satisfaction driven by responsiveness, clear communication, and predictable updates.

Who You Are:

Experienced paralegal or claims professional with 2–5 years supporting commercial insurance claims, insurance litigation, or coverage matters within a carrier, law firm, or brokerage environment.
Paralegal certificate and/or bachelor's degree preferred; familiarity with commercial policy forms (GL, Property, D&O, Cyber, Marine/Cargo) is a strong plus.
Highly organized and detail-oriented, able to manage a high volume of active matters, deadlines, and documents without letting anything slip.
Strong writer and communicator who can draft clear correspondence and interact professionally with clients, carriers, adjusters, and outside counsel.
Tech-savvy and process-minded, comfortable working in claims or matter-management systems and eager to use automation and AI tools to work more efficiently.
Collaborative and proactive, thriving in a fast-moving startup setting with strong judgment, humility, and a bias toward action and continuous improvement.