People Administrator

Description
Position at United Veterinary Care

United Veterinary Care (UVC) is Searching for a People Administrator to Join Their Team.

Are You a Team Player That Can Work With, And Complement the Knowledge of Your Colleagues?

We are looking for someone who:

Will Empower and Support the UVC community
Enjoys creative problem solving
Finds satisfaction in helping others
The People Administrator plays an important role in creating a great experience for our UVC team members and leaders. This role is ideal for someone who loves helping others, enjoys solving problems, and thrives on keeping things organized and moving forward. In this role, you will:

Be a go-to resource with solutions-focused support
Keep things running smoothly behind the scenes supporting team operations
Solve, connect, and collaborate on requests
The People Administrator reports to the Senior Director of People Operations and will work remotely, supporting our People team to provide the best partnership.

Essential Responsibilities and Tasks:

Tier One People Support:

Serve as a first point of contact for team members and leaders submitting questions or requests through the HelpDesk, People Inbox, and other established support channels.
Resolve routine People-related questions using established policies, procedures, knowledge resources, and People systems.
Provide timely, professional, and customer-focused communication regarding the status and resolution of inquiries.
Review and triage incoming People tickets, requests, and inquiries to determine the appropriate next step or resource.
Route or escalate matters requiring specialized knowledge, interpretation, or decision-making to the appropriate People Partner, Payroll resource, or COE.
Gather required information and documentation from team members and leaders to facilitate timely resolution of requests.
Partner with members of the People and Payroll teams to support efficient and consistent service delivery.
Manage assigned requests in accordance with established service expectations and escalation procedures.
Document ticket activity and resolutions accurately and consistently.

People Administration & Operational Support:

Provide administrative support across People functions, including People Operations, Benefits, Payroll, LOA, Compliance, and People Systems, as assigned.
Complete routine People transactions, data entry, record updates, and administrative requests in applicable systems.
Maintain confidentiality and appropriately handle sensitive team member and organizational information.
Prepare, organize, maintain, and file People-related documentation and records in accordance with established processes.