Key Account Manager

Description
The Key Account Manager will be responsible for managing strategic retail accounts, driving business development, and cultivating long-term relationships with key partners. This individual should have strong analytical capabilities, syndicated data experience (Nielsen, IRI, SPINS, etc.), and the ability to translate insights into action. The ideal candidate will thrive in a fast-paced, collaborative environment and bring a passion for both sales and beauty

WHY YOU’LL LOVE IT HERE:

At Not Your Mother’s Haircare, we exist to do hair differently. We create life-tested clean haircare for every strand and season, designed to take on real hair needs, from volume and hydration to frizz control and definition, without overcomplicating your routine.

Our team moves fast, thinks big, and isn’t afraid to challenge the expected. We believe the best ideas come from collaboration, curiosity, and people who bring fresh perspectives to the table. Whether we’re launching innovation, building community, or creating culture-driving moments, we do it with intention, creativity, and a little bit of edge.

As we continue to grow, we’re looking for a Key Account Manager to help shape what’s next for the brand. If you’re passionate about innovation, energized by collaboration, and excited to make an impact, you’ll fit right in.

Our culture is rooted in the values that guide everything we do. We lead with LOVE FOR ALL by creating a workplace where individuality is celebrated, and everyone feels empowered to show up as themselves. We encourage our team to MAKE YOUR MARK by taking initiative, owning ideas, and pushing work forward with confidence. And we continue SHAKING THINGS UP by embracing change, staying curious, and never settling for ordinary.

DUTIES/RESPONSIBILITIES:

Develop and maintain relationships with smaller to mid-sized clients to increase satisfaction, retention, and growth.

Support senior account managers with account management tasks, including preparing proposals, quotes, and client communications.

Assist in identifying new business opportunities and upselling services/products to existing clients.

Gain a deep understanding of company products and services to ensure client needs are consistently met.

Maintain regular communication with clients to promote ongoing contract renewals and gather feedback on service improvements.

Collaborate with internal teams to address client needs and implement solutions.

Shadow experienced account managers to learn best practices in client relationship management and strategic account growth.

Track and analyze client performance metrics to identify opportunities for growth and improvement.

Requirements
Strong relationship-building and negotiation skills.

Excellent verbal and written communication abilities.

Data-driven mindset with comfort analyzing syndicated data and performance metrics.

Proven ability to think strategically and execute with attention to detail.

Self-motivated with a high level of initiative and the ability to thrive in a fast-moving environment.

Passion for beauty and a deep interest in the category; beauty industry experience is a plus.

EDUCATION AND EXPERIENCE:

Bachelor’s degree required.

1-3 years of experience in account management, sales, or business development within the CPG industry.

Experience working with syndicated data tools (Nielsen, IRI, or similar) is required.

Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; CRM experience a plus.