Program Specialist

RESPONSIBILITIES

Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
Monitor and document client progress toward service plan goals.
Conduct home visits and other field work, as required.
Document all interactions with, or on behalf of, clients.
Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail.
Answer telephones.
Report to, and meet with, supervisor on a monthly basis.
Complete program reports on a monthly basis or more frequently as required.
Assist with special projects as assigned.
Perform additional duties as assigned.

PROGRAM RESPONSIBILITIES

Conduct membership registrations and follow-up.
Light Case Assistance.
Create Monthly Calendar of Activities.
Create Educational and Recreational activities for senior participants.
Organize local and out-of-state trips.
Organize and partake in cultural awareness and celebrations.
Conduct virtual learning activities (e.g. technology, Health & Wellness, etc.).
Conduct Outreach Wellness calls to registered members.
Ability to multitask and work in a fast-paced environment.
Perform Additional Duties as assigned.

QUALIFICATIONS

Associate’s degree in a related field of study. Bachelor’s degree preferred.
A minimum of two years of relevant work experience.
Proficiency in English required; proficiency in a second language preferred.
Strong oral and written communication, time management and organizational skills are necessary.
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

PHYSICAL REQUIREMENTS

Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods of time.
Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
Ability to bend and retrieve objects and/or documents.
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.