Senior Site Reliability Engineer

About the role

We're looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering team and get their hands directly into the systems that keep our healthcare platform running for hospitals and care teams who can't afford downtime. This is a builder's seat — you'll carry real operational weight and have direct influence over how our infrastructure evolves.

What you'll do

Personally design, build, and operate resilient, self-healing infrastructure across our AWS-based platform
Own incident response end-to-end: detection, mitigation, root-cause investigation, and postmortems that actually change how the system behaves next time
Design and run disaster-recovery and failover exercises with real RTO/RPO targets — you'll be the one who knows exactly what happens when things break
Build out observability that's genuinely tuned — SLIs, SLOs, and alerting people trust, not noise
Build and maintain CI/CD pipelines and infrastructure as code (Terraform, GitOps)
Work hands-on in Kubernetes, below the abstraction layer — you'll know the system, not just the dashboard
Partner day-to-day with our platform lead, sharing real production ownership and on-call
Shape our security and compliance posture (HIPAA, SOC 2 Type 2) as it relates to infrastructure handling protected health data

What you bring

4+ years in Site Reliability Engineering or Cloud Infrastructure
Deep, current expertise in AWS, Kubernetes, and distributed systems, with the depth to go past the vocabulary
Real experience running disaster recovery or failover exercises
A track record of driving incident response and postmortems yourself
Solid grounding in CI/CD automation, GitOps, and infrastructure as code
An appetite for staying close to the system rather than one step removed from it
Bonus: healthcare IT, EHR data, or HIPAA/SOC 2-governed environments
Bonus: experience with high-traffic, mission-critical SaaS or IoT platforms

Logistics, Perks & Benefits

Built for collaboration - our team a hybrid schedule of 3 days/week minimum from our New York City office
Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work
Autonomy to solve meaningful problems with work that ships quickly and makes a difference