Service Receptionist

Responsibilities:

Thoroughly inspect every service repair order and/or parts invoice for proper completion, legibility, and accuracy.
Transfer the appropriate information from each repair order hard copy to the soft copies (reconcile the repair orders).
Total the retail parts, fluids, and labor charges, to calculate a total for each category.
Calculate the materials (or shop supplies) charge applicable for each repair order.
Calculate the taxes to be charged on the categories of goods or services taxed in the local area.
Accurately calculate the total retail price for parts, fluids, materials or shop supplies, labor, and taxes and enter them in the appropriate spaces on the repair order.
Collect the total retail charges from the customer in cash, check, or authorized charge account.
Provide the customer with the proper change and/or receipts.
Properly document charge purchases according to the policies established by the business manager.
Calculate and enter the warranty charges applicable.
Complete the accounting section of the repair order as directed by the business manager.
Update the customer's service history file according to the procedures specific to the department's service history system.
Accumulate and deliver to the business office daily all repair orders and parts invoices closed during the business day.
Maintain the effective labor rate control forms as directed by management.
Handle and account for daily the cash in and out in the assigned money box.
Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers to where they may find their vehicle.
File repair orders as directed by service department management.
Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available.
Control and turn into the business office any sublet bills associated with repair orders.
Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.
Maintain a level of personal appearance consistent with the standards set by the dealership.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
Perform any other administrative tasks as directed by management.

Qualifications
Strong Communication skills to work with customers, supplies, upper management and employees.
Accounting skills
Technical and mechanical savvy
Ability to spend long day on their feet
Detail-oriented troubleshooting skills needed to make usual diagnosis.
Clean driving record
Must be willing to submit to a background check and drug screen