Financial Aid Manager

POSITION DETAILS

The Financial Aid Manager for Systems at Kingsborough Community College reports to the Director of

Financial Aid or designee. The Financial Aid Manager is responsible for the administration, oversight,

and coordination of financial aid systems, federal and state financial aid programs, and related operational

processes. The position ensures compliance with federal, state, CUNY, and College policies and

regulations while supporting the timely and accurate delivery of financial aid to eligible students.

The Financial Aid Manager serves as a key resource for financial aid systems, federal program

administration, compliance, and the resolution of complex and escalated financial aid issues. The

Manager works collaboratively with Financial Aid staff, College departments, CUNY Central Office, and

external agencies to resolve system and program issues and maintain the integrity and accuracy of student

financial aid records.

Responsibilities include, but are not limited to:

• Supervises full-time and part-time Financial Aid staff, currently overseeing a staff of ten,

including assigning and monitoring work, providing training and guidance, reviewing work for

accuracy and compliance, and addressing operational issues.

• Oversees the administration of federal student financial aid programs, ensuring that federal

requirements, CUNY policies, and College procedures are properly implemented.

• Manages and oversees Satisfactory Academic Progress (SAP) requirements for federal student

aid, including the review and processing of SAP determinations, appeals, and related student

inquiries.

• Administers, monitors, and troubleshoots CUNY financial aid systems, as well as federal and

New York State financial aid systems, to ensure the integrity of student financial aid databases

and the timely and accurate delivery of financial aid funds.

• Serves as a primary systems resource and troubleshooter for complex financial aid issues,

identifying system-related problems, researching causes, coordinating resolutions, and

communicating system impacts to Financial Aid staff and College stakeholders.

• Resolves escalated issues involving federal financial aid programs, including Direct Loans and

Pell Grants, and works with appropriate CUNY and federal entities when issues cannot be

resolved at the College level.

• Assists with the implementation of new financial aid regulations, system changes, federal and

state requirements, and CUNY initiatives.

• Provides comprehensive financial aid counseling and assistance to students and parents,

particularly in connection with complex or escalated financial aid matters.

• Represents the Financial Aid Office at meetings, committees, training sessions, and other

College, CUNY, and professional forums as assigned.

• Assists the Director of Financial Aid with the development and implementation of office policies,

procedures, operational plans, and special projects.

QUALIFICATIONS

­Bachelor's Degree and six years' related experience required.

CUNY TITLE OVERVIEW

Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums

Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid

Provides comprehensive financial counseling to parents and students

Implements all necessary processes to support financial aid application, awarding and delivery cycles

Oversees the coordination of financial aid activities with those of other College and University offices

Implements and maintains web based services

Performs related duties as assigned.