Seasonal Customer Experience Representative

Role and Responsibilities:

Please note that this is a seasonal position, beginning in October 2026 and expected to continue through early January 2027.

As the Seasonal Jenni Kayne Customer Service Representative, your primary responsibilities include the following:

Communicate effectively with customers through Gladly, across all channels (phone, live chat, SMS and email) to determine their needs in accordance with CX policies and procedures
Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with accuracy
Maximize sales by clienteling, assisting customers in styling consultations, and providing empathetic and friendly customer service.
Encourage customers to sign up for Jenni Kayne Rewards and engage with us on social media platforms
Secure company assets through loss prevention in compliance with company policies and guidelines

Qualifications and Requirements:

Can-do attitude and commitment to providing excellent customer service.
Willingness and availability to work during peak business periods –weekends, holidays, etc.
Demonstrate strong written and verbal communication skills
High Attention to detail, strong organizational skills, and a proven record of follow through
Comfortable working in a team centric, remote environment.

Preferred Skills:

Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify etc.
Results driven; strategic, conceptual, and innovative thinker
Excellent verbal and written communication skills with high attention to detail
Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines