Sr. Account Manager

RESPONSIBILITIES:

Support RFI/RFP process to land new accounts across all service models in assigned territory
Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation
Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth
Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
Utilize Salesforce to ensure all campaign information is accurate
Deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross-selling
Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success
Tasked with supporting growth goals QoQ and YoY, and being primary point of contact for the customer on day-to-day account needs

QUALIFICATIONS:

3-5 years digital media/programmatic/ad tech account management or client service experience
1+ year of hands-on-key campaign management experience
Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings
Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success
Proficient in MS Office, including PowerPoint, Excel and Outlook; Exposure to Salesforce.com or similar CRM; and Aptitude for working with custom software systems
Bachelor’s degree required