Business Strategy Director - Services

Department Overview
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role
Our Business Strategy Directors sit within Experience Services, driving complex, transformational strategy engagements as senior individual contributors and subject-matter authorities. Partnering with C-level customers, they craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes.

Business Strategy Directors work closely with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization — translating customer ambitions into actionable, multi-year programs.

We believe the best business strategists are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.

Responsibilities
Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch
Conduct assessments and facilitate workshops to develop future-state operating models and business visions
Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities
Identify enterprise business process and operations improvements to realize efficiencies and increase impact
Develop multi-year, strategic roadmaps that prioritize investments and support business objectives
Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
Uncover future sales opportunities to drive ongoing customer value
Independently drive engagement strategy and quality as the strategy resource on an account, partnering with (not managing) delivery, sales, and architecture leads
Develop strategic use cases to project the value of strategy, case for change, and organizational implications
Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles
Build Business Strategy competency within Experience Services by codifying methodologies, mentoring peers, and elevating practice-wide capability — without formal management accountability.
Preferred Qualifications
10+ years of experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies, with demonstrated ability to operate as a senior individual contributor on high-stakes, C-level engagements
Deep expertise in Consumer Goods Retail Execution (REX) within CG enterprises, consultancies, or software vendors. Experience unifying physical in-store execution with online/digital channels into a cohesive Omni Channel strategy is highly desirable.
Familiarity with Salesforce's Consumer Goods Cloud application
Thought leadership across Cycle Planning & Territory Design, Retail Execution Management, Store Audits, Order Capture & Management, Merchandising, Promotion/Rebate Management , global Route-to-Market models and execution strategies, including Direct Store Delivery (DSD), Van Sales, Distributor Management Systems (DMS) and emerging retail AI use cases (image recognition, AR/VR)
Go-to-market (GTM) support experience, including scoping, proposal development, RFP responses, and executive presentations
Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
Salesforce product knowledge and solution design experience required
Strong understanding of key business value drivers and success metrics typical of large-enterprise companies
Ability to develop industry POVs, including identifying market trends, responses, and solution offerings
Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
Comfortable pitching to C-suite executives, including strong objection-handling abilities
Thrives working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Experience Designers, and External Partners
Proven ability to lead through influence and expertise rather than formal authority — guiding cross-functional teams and senior stakeholders without direct reporting lines.
Working knowledge of AI capabilities and how to responsibly apply them in a consulting context.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)