Market Manager

Job description:

We are seeking a dynamic and results-driven Market Manager to lead and oversee final mile delivery operations, driving performance, customer satisfaction, and market growth. This critical leadership role will manage Supervisors and Delivery Drivers while ensuring operational excellence, compliance, and profitability.

This role requires exceptional communication and problem-solving skills, strong operational expertise, and the ability to work independently while making sound, data-informed decisions.

Key Responsibilities

Operations Management

Oversee daily operations, ensuring timely and safe delivery of products
Troubleshoot service, safety, and customer escalations throughout the day
Manage budget performance, accounts receivable, and driver settlements
Meet or exceed key performance metrics (QOS, TDI, On-Time Delivery, etc.)
Perform regular field audits to ensure compliance and delivery quality
Implement strategies for continuous improvement in efficiency and customer service
Delivery Team Leadership

Supervise, coach, and motivate Supervisors and Drivers (employees and/or ICs)
Lead recruitment, onboarding, and retention efforts for delivery teams
Maintain a strong presence in the field to engage and develop delivery personnel
Client & Customer Focus

Ensure accurate route planning and delivery team assignments
Build and maintain strong relationships with clients and customers
Communicate proactively with stakeholders to resolve issues and ensure satisfaction
Administrative Duties

Manage internal reporting, payroll approvals, and compliance documentation
Use company systems and tools to monitor operations and performance metrics
Assist with special projects or duties as assigned by leadership

Requirements
Qualifications & Skills

4+ years of leadership experience in logistics, transportation, or last-mile delivery
Strong analytical, organizational, and decision-making skills
Excellent interpersonal and communication abilities (written & verbal)
Proficiency with Microsoft Office Suite and logistics software
Ability to read and interpret safety procedures, SOPs, and regulatory materials
Must have a valid driver’s license and reliable transportation
High school diploma or GED required; Bachelor's degree preferred
Join our team as a Market Manager and contribute to our mission of delivering exceptional value to our customers while driving the success of our organization!

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

New Jersey area

Willingness to travel:

25% (Preferred)

Work Location: Hybrid