Strategic Account Executive Coalitions

The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business. Acts as the client centric, client facing resource for assigned clients. Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs. May work closely with sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for the up - selling of appropriate services to clients, renewal of existing contracts and retention of membership and client satisfaction.

Must be self - directed and able to work in a less structured environment. Candidate will be able to hold him / herself accountable. Can be a resource, coach, and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Management of book of business
Secure renewal and upselling programs
Manage ongoing contract relationships and service delivery to clients for ten or more accounts
Act as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
Build relationships with employer / group clients (not individual members) and partners with a UHG Client Relations Manager for overall and day - to - day service delivery
Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

5+ years of experience in PBM Client Account Management
5+ years of experience with Pharmacy Benefit strategies & pricing practices
3+ years of PBM client contract negotiation skills and proficiency in being consultative on programs and services that add value for clients
3+ years of experience with solution selling and/ or PBM market dynamics/ competitive intelligence
3+ years of managing client contract performance guarantees
3+ years of experience developing project plans, timelines and implementations
3+ years of developing and presenting to various levels of leadership internal and external
3+ years of experience partnering with client brokers and consultants
3+ years of proficiency in documenting, tracking and prioritizing client needs and the actions to meet them
Experience with solid oral and written communication
Proven advanced understanding of PBM industry and Employee benefits
Intermediate to advanced experience in Microsoft Office
Proven ability to be highly organized while juggling multiple priorities simultaneously
Ability to travel 25% to visit client base which can be nationwide

Preferred Qualifications:

Experience working supporting Coalition clients
Experience in Salesforce
Proficiency in documenting, tracking and prioritizing client needs and the actions to meet them
Proven motivated self-learner who seeks information, makes time to access and use resources provided, and seeks to improve resources for the team where there is opportunity; Strength in working in self-motivated environment with limited supervision
Demonstrated leader and influencer that sets the stage for client success for your team and the broader organization