RTM Customer Support Specialist

What you would do

Work with clinics already on our platform using RTM, from accepting the policy through to a first patient enrolled and a first episode reaching CPT eligibility. Answer the questions clinicians actually ask, what counts as remote review time, when a code becomes billable, how copay works outside Medicare. Build the material our sales and customer success teams use, and teach them to use it. Join calls with prospective customers where clinical credibility is what moves the conversation.

What you would not do

You would not perform clinical monitoring on behalf of any practice, and you would not have access to patient clinical data. CMS has proposed tightening who may furnish RTM monitoring from January 2027, and this role is deliberately built on the education and enablement side of that line.

About you

You must have experience of RTM / CMS codes

A licensed PT, ideally with outpatient private practice experience. You are comfortable on the phone with practice owners who are busy and sceptical. You do not need to have sold anything before, but you should enjoy changing someone's mind.

Practicalities

Around 1-10 hours a week, US hours.