Sr. Business Analyst

ey Responsibilities:

· Partner with producers, brokers, underwriters, and other business stakeholders to understand current-state processes, identify opportunities for improvement, and translate business context into technical decision-making.

· Lead requirements discovery and solution design for the company's custom-developed CRM and related internal systems, spanning production pipelines, quoting, submissions, renewals, and commission processing.

· Elicit, analyze, and document business requirements, including functional specifications, user stories, acceptance criteria, process maps, and data mapping specifications, for development teams.

· Perform impact analysis to assess how proposed changes affect downstream systems, integrations, operations, and compliance.

· Collaborate with product owners, the Solution Architect, QA, and development teams throughout the SDLC to ensure requirements are technically feasible, testable, and accurately implemented.

· Own cross-functional initiatives from intake through delivery, proactively recommending process improvements, system enhancements, and development priorities aligned with business strategy.

· Support requirements for carrier data exchange, ACORD messaging, surplus lines tax filings, and delegated authority workflows as needed.

· Mentor and guide junior analysts or business users involved in requirements gathering and user acceptance testing.

Required Qualifications:

· 5 or more years of experience as a Business Analyst, with a proven track record of leading requirements efforts on complex projects.

· Deep background in commercial P&C insurance with direct experience supporting producer and broker operations across the submission, placement, renewal, and commission lifecycle. Familiarity with wholesale, surplus lines, or delegated authority workflows is a plus.

· Experience serving as a product owner or lead analyst for a CRM or business application, including backlog management and iterative delivery.

· Strong written and verbal communication skills with the ability to present information clearly to both technical and non-technical audiences.

· Bachelor’s degree in Business Administration, Information Systems, or a related field, or equivalent combination of education and experience.

Core Competencies-

· Stakeholder Management: Builds trusted relationships with producers, brokers, and internal teams; influences decision-making through credibility and domain expertise.

· Insurance Acumen: Applies deep knowledge of commercial P&C operations, including multi-carrier environments, delegated authority programs, and wholesale and surplus lines distribution, to drive meaningful solutions.

· Collaboration & Adaptability: Works effectively across cross-functional teams, adapts to shifting priorities, and thrives in a fast-paced environment.

· Integration Thinking: Understands how systems interact and reasons through data flows, dependencies, and downstream impact of requirements decisions.