Regional Vice President – Tri-State Market

Job Details
Description
The Regional Vice President (RVP) – Tri-State is accountable for leading the market as a fully owned business unit, with full responsibility for operational excellence, leadership development, and sustained financial performance across all cafés in the region. This role not only executes the model but strengthens and scales it, translating company strategy into disciplined, repeatable systems that elevate performance across People, Product, Environment, Great Service, and Cost (PPC). The RVP is a visible, field-connected leader who builds teams, raises standards, and ensures every café consistently delivers the Tatte experience, including both front-of-house hospitality and savory/café culinary execution. This role partners closely with cross-functional leaders to support growth, new café openings (NCOs), and continuous improvement.

KEY RESPONSIBILITIES

Market Ownership

Own Boston market as a full business unit, with accountability for performance, talent, & long-term growth
Set and execute a market strategy aligned to Tatte’s concept essence and expansion plans
Balance immediate performance with long-term capability building (leadership bench, systems discipline)
Serve as the single-threaded leader accountable for region performance and outcomes
Responsible for the successful opening of every NCO in the region.
Operational Excellence

Accountable for consistent execution of PPC standards across all cafés
Ensure every café delivers excellence in Product, Environment, and Great Service across all dayparts
Protect and elevate the brand through a strong food safety and culinary quality culture
Own regional savory execution standards in partnership with culinary leadership where applicable
System Leadership & Scale

Ensure that company key initiatives are launched and adopted by the field team
Responsible for the consistent execution of Tatte systems including process, policies, and procedures across all cafes.
Diagnose managerial and structural performance gaps, develop action plans, and escalate systemic barriers to cross-functional partners.
Contribute to the ongoing evolution of Tatte’s operating model as the company scales
Leadership & Talent Development

Build and sustain a load-bearing leadership team (DMs, GMs, Head Chefs, and District Executive Chefs)
Maintain robust succession depth for key market roles, with ready-now and ready-later plans that reduce vacancy risk and support growth.
Coach District Managers and District Executive Chefs to elevate performance and accountability
Personally inspect and validate top talent to ensure quality and readiness
People & Culture

Champion Tatte’s values: Practice Empathy, Act with Integrity, Commit to Craft, Stay Curious, Profits Provide Possibilities
Build a culture of belonging, high performance, and accountability
Partner with People & Culture to drive engagement, retention, and staffing stability
Financial Performance

Own the full regional P&L, including sales, labor, and controllables, with accountability to plan and performance standards.
Drive profitable growth while preserving the integrity of the guest experience and product quality
Identify structural and operational opportunities to improve long-term market performance
Enterprise Leadership

Act as a key voice in shaping company strategy through field insight
Influence decisions across labor model, menu execution, technology, and guest experience
Partner with ELT and cross-functional leaders to define and continuously raise the standard of excellence
QUALIFICATIONS

Required Qualifications

10+ years of multi-unit leadership experience in hospitality, retail, or food service
5+ years leading multi-unit leaders in complex foodservice, hospitality, or retail environments, ideally including scratch kitchen or culinary-intensive operations.
Proven experience leading high-volume, multi-location operations
Demonstrated ability to drive operational excellence and financial performance (P&L ownership)
Track record of developing leaders and improving team performance
Strong field leadership presence, with the ability to operate effectively in a hands-on, café-based environment
Ability to travel regularly and maintain consistent in-market café presence
Experience leading through change, complexity, and performance variability
Strong communication and leadership skills, with the ability to influence across levels

Preferred Qualifications

Experience leading a market of 25+ locations in a premium fast-casual, upscale casual, or hospitality-driven brand
Proven success in scaling operations in a growth environment, including new market entry or rapid unit expansion
Experience leading operations that include both front-of-house hospitality and back-of-house/scratch kitchen execution.
Experience implementing and sustaining structured training or certification-based operating models
Demonstrated success opening and stabilizing new locations at standard
Strong experience partnering cross-functionally to solve systemic operational challenges
Experience operating in highly disciplined, data-driven environments (KPIs, audits, dashboards)
Familiarity with regulated markets (e.g., NYC/FWW or similar complexity)
Bachelor’s degree in Business, Hospitality, or related field (or equivalent experience)