Service Technician, CS NJ

Job Responsibilities:

You will be responsible for appraising and troubleshooting technical issues involving dental imaging equipment, personal computers, and office networks; diagnosing PC and X-ray equipment problems to the module or component level, and answering inbound calls from customers.

Qualifications & Requirements:

Excellent oral and written communication skills
An associate's degree in Computer Information Systems or an equivalent combination of education/experience
Business-related computer skills including Microsoft Office Suite
This position also requires excellent customer service and interpersonal skills. A+, Network+, and/or MCP certifications are highly desired
Electronics background as well as experience with dental imaging and practice management systems is a plus

Technical Knowledge:

DNS, WINS, DHCP, WSUS, IIS (SharePoint, Streaming Media), and Terminal Services
TCP/IP installation, IP addressing and subnetting; Ethernet switches and routers, network cabling
Familiarity with routers and switches (CLI); routing protocols, configuring WAN, STP, VLANs, NAT, Access lists, troubleshooting LAN/WAN problems
VMware, Oracle VM, Virtual PC for testing/troubleshooting
Microsoft Windows Server and Desktop OS
Networking Fundamentals