OCEAN OPERATIONS SUPERVISOR

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

Training and career support: structured programs to help you grow professionally.
Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
Effective communication: a flat structure that minimizes hierarchy and organizational layers.
Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
Career mobility: opportunities to take on global assignments and advance within the organization.
What are you waiting for? Hit apply!

Position: Ocean Operations Supervisor

Location: Rosedale, NY

Qualifications:

Minimum of 3-5 years of Global Forwarding Operations experience
Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
Excellent communication, prioritization, organizational and multi-tasking skills
Proficient with Microsoft Office applications.
Proficiency in Mandarin is a plus
Being able to work independently and part of a team

Responsibilities:

Daily Ocean Operations Execute: Daily Ocean Operations activities and ensure timely, accurate, and efficient execution of import/export shipments in accordance with company and customer requirements.
Process & SOP Compliance: Follow established SOPs and customer-specific procedures. Identify workflow issues and recommend process improvements to enhance efficiency and service quality.
Cost Control: Execute operational costs, vendor charges, demurrage, detention, and other accessorial expenses. Identify discrepancies and potential cost leakage and escalate issues to management.
Compliance & Quality Control: Ensure daily operations comply with company policies, customer requirements, SOPs, and applicable regulatory standards. Conduct regular checks to maintain operational accuracy and quality.

Team Supervision & Training: Supervise, execute, coach, and support Ocean Operations staff. Assist with the training of new and existing employees and ensure team members maintain the knowledge and skills required to perform their responsibilities effectively.
Customer & Vendor Coordination: Coordinate with customers, carriers, vendors, overseas offices, and internal departments to ensure smooth shipment execution and timely resolution of operational issues.
Billing & Vendor Cost Review: Ensure customer billing and vendor cost information for accuracy and completeness and coordinate with relevant departments to resolve discrepancies.
Management Support: Provide operational reports, performance updates, and recommendations to management. Support departmental initiatives and perform other assignments as directed by management.
Featured Benefits:

Medical insurance
Vision insurance
Dental Insurance
401(k)
Salary based on experience