People Operations Manager

What you’ll do:
At Flatbush Cats, our ability to deliver on our mission depends on the people doing the work. As our team grows, we’re looking for a People Operations Manager who can help us build a workplace where employees have the clarity, support, tools, and opportunities they need to do great work.

Reporting to senior leadership, you’ll lead People Operations across the employee experience—from recruiting and onboarding to performance, development, engagement, and retention. You’ll work closely with managers and employees across our growing operations, bringing consistency and structure where it’s needed while ensuring our practices remain thoughtful, practical, and connected to the realities of our teams.

You’ll have a meaningful opportunity to shape how we work and what it feels like to work here. You’ll strengthen the systems and practices behind the employee experience, help managers become stronger people leaders, and build approaches that can evolve alongside the organization.

You’ll thrive in this role if you’re energized by both people and process: you can navigate a nuanced employee situation with empathy and sound judgment, then turn around and build a better system to prevent the same challenge from happening again.

Work Schedule:

This is a full-time, exempt position with a five-day workweek and the flexibility to work remotely one day per week.

Key Responsibilities:
Strategic People Leadership

Partner with leadership to align people strategies with organizational goals.

Develop the People Operations roadmap to support growth and long-term success.

Use workforce data and trends to inform decision-making.

Talent Acquisition & Workforce Planning

Lead recruiting strategy and workforce planning.

Build a consistent hiring process and employer brand.

Partner with leaders to attract mission-driven talent.

Employee Experience & Engagement

Design and continuously improve the employee journey from onboarding through career development.

Lead initiatives that strengthen engagement, recognition, and retention.

Champion an inclusive and collaborative workplace culture.

Leadership Partnership & Employee Relations

Coach managers on performance, communication, and employee relations.

Guide performance management and professional development.

Lead sensitive employee relations matters with fairness and consistency.

People Operations & Compliance

Oversee HR operations, information systems, policies, benefits administration, and compliance.

Ensure employment practices meet all applicable federal, state, and local requirements.

Build efficient systems that improve service delivery.

Organizational Growth

Design scalable processes that support expansion.

Lead implementation of new HR programs and technologies.

Build the foundation for a growing People Operations team.

Qualifications:
Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred. Equivalent professional experience demonstrating progressive leadership in Human Resources or People Operations will also be considered.

5–7 years of progressive HR experience, including experience partnering with leaders across multiple HR disciplines (required).

Experience building or improving HR programs, processes, or systems in a growing organization.

Strong knowledge of employment law and HR compliance (required).

Experience with HRIS platforms and HR technology (required).

SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred).

Experience in healthcare, veterinary medicine, nonprofit, or another mission-driven organization is a plus.