New Family Coordinator

*Job Title:* New Family Coordinator
*Location:* Brooklyn, NY
*Salary:* $30-$35/hour

*Description:*
Join a mission-driven ABA therapy provider dedicated to improving the lives of individuals with autism. This full-time role in a Frum, all-female office owns the entire client intake and start-of-care process, turning new family leads into active clients while delivering a smooth, supportive family experience.

*Responsibilities:*
- Manage all client leads from initial contact through start of care
- Coordinate intake documentation and schedule initial assessments with the clinical team
- Track and drive insurance authorization submissions, follow-ups, and approvals
- Partner with recruitment and HR to staff each new client on time
- Monitor the full client pipeline, resolving delays and hitting monthly conversion KPIs
- Keep families informed and engaged throughout the onboarding process

*Qualifications:*
- Experience in healthcare intake, ABA, care coordination, or client-facing operations preferred
- Familiarity with insurance authorizations and healthcare processes preferred
- Bachelor's or Master's in Social Sciences or a related field is a plus
- Strong interpersonal skills; highly organized, detail-oriented, and data-driven, with strong computer skills