Account Manager

Job Description
Job Summary

The Account Manager role is accountable for growing membership in the PACE program. The Account Manager will seek out, develop, foster, and provide ongoing support to referral partnerships that will directly or indirectly contribute to the increase in membership to ArchCare’s managed care plan.

Essential Functions
Creates referral generating opportunities by identifying, pitching, and managing ongoing relationships with external accounts, internal system business lines, and other resources to directly facilitate enrollment growth.
Develops differentiated and customized value propositions that effectively position ArchCare as a preferred business partner to all stakeholder groups relevant to influencing plan growth.
Performs regular oversight of account relationships, providing responsive communications, reoccurring reporting, troubleshooting assistance, and any other customer service-oriented functions to maintain and improve partnerships.
Recommends product and/or service enhancements and improvements necessary to maintain a competitive stance within the local marketplace.
Consistently monitors individual, team, and overall plan performance metrics to facilitate informed and data-driven strategic plan development on outreach and engagement tactics to administer for achievement of enrollment goals.
Monitors and holds accountable all direct and indirect stakeholders involved in the processing and conversion of referrals, with emphasis on vendors/agencies that oversee requisite stages to complete an enrollment and represent risk to bottlenecking productivity.
Conducts regular market analysis of industry changes, competitor performance, and regulatory policy shifts affecting managed care, home care, and other closely related businesses.
Works closely and advises marketing, provider relations, intake & enrollment, plan operations, and other relevant departments to optimize enrollment performance, mitigate limitations or barriers to growth, and provide market feedback/intelligence as needed.
Closely advises on the efficacy and development of marketing and outreach collateral, with direct guidance on consumer preferences and profiles to aid in the engagement and resonance of materials with target audiences.
Identifies, coordinates, and participates in community outreach activities to promote the ArchCare brand and any of its affiliated programs through events, speaking engagements, sponsorships, or any other public-facing opportunities.
Meets monthly enrollment goals while demonstrating empirically influenced analysis of performance is continuously incorporated into driving the strategies employed for the ensuing enrollment period.
Education & Experience

Formal Education
Bachelor's Degree

Experience
1-3 years required, 4+ years preferred

License, Registration, and / or Certification Requirement
No

Minimum Knowledge
Requires familiarity with community-based and/or institutional long-term health care

Language Ability
Ability to write routine reports and correspondence.