General Manager

WHAT YOU WILL DO

Facility Management
Supervise daily operations, ensuring compliance with policies and regulations.
Manage facility maintenance, repairs, and vendor coordination.
Regularly assess and improve services and operating procedures.
Customer Service
Provide a welcoming and professional experience for members, guests, and visitors.
Address member concerns, maintain strong relationships, and resolve issues promptly.
Conduct member engagement initiatives to ensure high satisfaction.
Staff Management and Development
Collaborate with the assistant manager to hire and supervise a professional, efficient team.
Provide training sessions ensuring that staff are well-versed in all necessary Department of Health (DOH) regulations and materials.
Programming and Events
Design and aid in the implementation of activities and programming, ensuring they align with Elite's standards and community preferences.
Administrative Support
Act as a pivotal liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
Perform administrative duties as required, maintaining records and sharing necessary reports with leadership.
Perform any other duties as assigned.

WHAT YOU BRING TO THE TABLE

3+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
Proven ability in leading and motivating a team, ensuring excellence in service and operations.
Excellent understanding of organizational effectiveness and operations management.
Strong organizational skills with the ability to effectively communicate with all levels of the organization.
Bachelor's degree in business management or other related area.
Knowledge of Department of Health regulations.
Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.
Ability to work flexible hours, including evenings and weekends, as necessary.