Product Operations Contractor

The Role

We're looking for a reliable, detail-oriented operations contractor to own account provisioning during UK business hours. This is an ongoing role with no fixed end date — we're building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

What You'll Do

Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

Fix and resolve flagged account issues as they come in

Monitor the provisioning-issues channel during your shift and escalate appropriately

Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently

Hand off cleanly to the core hours team at the end of your shift

Who You Are

Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study

Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy

Organised under pressure: you can juggle competing requests and prioritise without dropping the ball

Self-directed: comfortable working independently during your shift without constant oversight

Interested in AI: curious about AI tools and use them to make your work faster and better

Adaptable: comfortable in a fast-paced, high-growth startup environment

Low ego, high reliability: you show up, do the work, and take pride in execution quality