New Hope Coordinator

Summary

Our New Hope Placement Program is our proactive community initiative aimed at finding placement for some of our most vulnerable populations. To accomplish this, ACC establishes and cultivates mutually beneficial and productive relationships with a variety of animal welfare organizations that assist and partner with ACC in placing animals, many of whom may require specialized medical care or behavior training.

The New Hope Team primarily focuses on animals that are less likely to be adopted from the shelter, often due to temperament or severe medical condition, or are unavailable for direct adoption. While cats, dogs and rabbits are our primary focus, the New Hope coordinators are responsible for securing placement for a magnitude of other species including local wildlife, exotic illegal pets, and farm animals. The New Hope coordinators work together seamlessly as a team and will need to handle multiple emergency placements throughout the course of the day.

Required Qualifications:

High School Diploma or GED required.
Strong computer literacy required.
Have a high attention to detail and a strong work ethic.
Treats animals and people with respect and employ humane handling techniques whenever possible.
Has at least one-year experience working, or volunteering, with an animal rescue group or shelter as well as experience handling animals of varying temperaments and species.
Must be able to lift a minimum of 50 lbs.

Essential Job Functions:

Cultivate and continue relationships with New Hope Partners and their fosters/volunteers through email, phone and in person communications.
Manage a multi-line phone system, high volume email account, while also overseeing the integrity of all placement documents including but not limited to health certificates and New Hope Contracts.
Walk, socialize and interact with animals of varying species and temperaments in order to proactively market them for placement and handle them prior to transport.

Other Responsibilities:

Provide rounds coverage as needed and represent the placement department as a whole.
Prioritize animals for placement including conducting and responding to rounds of the care centers.
Ensure placement inquiries are followed up on in a timely manner and documented correctly.
Collaborating with the other departments at ACC to execute pathway planning, minimize length of stay, and make the soundest placement decisions.
Maintain and monitor follow-up documents, spreadsheets, and other data pertaining to the New Hope department.
Review, understand, and document all pertinent information in the shelter’s database.
Coordinate kitten placement activities including overseeing placement with a partner nursery program. This includes communication with all ACC locations on kitten intakes, scheduling transport for placed kittens, and maintaining and updating records in an accurate and timely manner.
Cultivate and expand relationships with rescues outside of nursery partners to increase placement radius.
Record and keep track of all underage kitten data.
Assist supervisors in processing new partner applications.
Assist supervisors in processing regular audits of placed animals to ensure integrity of program.
Assist supervisor in collecting and organizing follow up information on animals placed with New Hope Partners.
Ensure accuracy and timely update of New Hope records.
Communicate with Best Friend’s, Animal Rescue Team and Placement Transport Team to set up transport for animals to leave ACC.
Document, review, and relay all information to New Hope Partners as deemed necessary and appropriate.
Work seamlessly with ACC’s other departments in order to prepare animal’s for transport.
Work with a variety of different personalities, managing expectations and relationships.
Fear Free certification required within 30 days of hire.
Complete other duties as assigned by supervisor.

Preferred Qualifications:

Bachelor’s degree preferred.
Minimum of two year’s work experience in a client facing position strongly preferred.
Prior experience with Microsoft Office Suite preferred.
Prior experience with animals (cats/dogs/rabbits), either paid or volunteer, is strongly preferred but not required.
Thrives on working in a fast paced, often high-stress, ever changing environment.
The right candidate doesn’t get flustered easily and welcomes every challenge as a new opportunity to grow and learn.
Works well independently but also function seamlessly as a member of a team.
Must be able to lift a minimum of 50 lbs.