Clinical Operations Liaison

ABOUT THE ROLE
We are growing rapidly and are looking for a Clinical Operations Liaison to support our clinical leaders as we scale our field operations and clinical teams. You’ll be the connective thread between our NPs and Sprinters (our clinician field staff) and the operational systems that keep them paid, trained, and compliant — handling workforce tracking, payroll compliance follow-up, documentation review, and reporting so clinical leadership can stay focused on patient care, clinical support, and clinical oversight.

We’re not just looking for someone to execute a checklist. As we scale, we want someone who notices where a workflow is clunky, a tracker is out of date, or a process could run smoother — and speaks up about it. You’ll have real opportunities to help shape how these processes evolve.

This is a remote full-time position. This role reports to the Director of Quality & Training.

KEY RESPONSIBILITIES
Workforce & Payroll Compliance
Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions

Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close

Validate weekly mileage and hours are submitted in accordance with policy and protocols

Review and abstract supporting documentation for mileage and time submissions

Approve expenses within set parameters

Data pulls and tracking for peer audits, bonus incentives

Deliver a weekly exception report to each manager — escalations only, with full documentation

Other duties as assigned

Workforce Operations & Reporting
Maintain clinical employee attendance, call-off, and workforce planning trackers

Track training completion in Sprinter University and annual compliance for clinical teams

Prepare weekly and monthly operational reports for your assigned clinical area

Support logistical planning for workforce

Maintain dashboards, trackers, and workforce metrics

Other duties as assigned

Escalation & Program Support
Manage administrative escalation trackers and ensure timely follow-up on open items

Route non-clinical operational issues to appropriate teams

Maintain SOPs, workflows, and operational documentation

Track project milestones and action items; support new workflow launches as directed by the In-Home Director

Compliance & Quality
Participate in internal audits; identify documentation gaps and recommend process improvements

Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager

Maintain confidentiality and adhere to all HIPAA and compliance standards

YOU’LL LOVE THIS JOB IF
You take pride in accuracy and integrity, finding satisfaction in getting every detail right

You’re motivated by mission as much as metrics — knowing your work directly supports better access to preventive and chronic care for patients nationwide

You thrive in a tech-forward, fast-growing environment where innovation and continuous improvement are part of the daily rhythm

You enjoy working independently in a remote setting while staying connected to a collaborative, purpose-driven team

You’re naturally curious, proactive, and eager to contribute feedback and shape evolving processes

Most of all, you value flexibility, accountability, and being part of a company that’s reimagining how healthcare reaches people where they are

ABOUT YOU
You will thrive at Sprinter Health if you have:

A desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business

Flexibility, humility, and a sense of humor

Excitement for working in a fast-paced, high-growth environment

Experience and Skills:

2+ years in an operations, coordination, or administrative support role

Experience managing multiple workflows, trackers, or reports simultaneously

2+ years of demonstrated success identifying and implementing AI-driven solutions to optimized workflows and improve operational success

Comfortable working independently and remotely with minimal day-to-day direction

Strong communication and problem-solving skills

Proficient in EHR systems and Google tools

Reliable internet connection and dedicated, secure workspace

Available to work CST hours

Preferred:

Experience in healthcare operations, medical group administration, or home health/home care

Familiarity with multi-state payroll or leave compliance

Experience supporting a distributed or regional field team

Prior use of Rippling or a similar HRIS platform

THIS ROLE DOES NOT INCLUDE
Disciplinary action or performance management

Clinical, patient-facing, or care coordination responsibilities

TECHNOLOGIES WE USE
Slack

Google Suite (Docs, Slides, Sheets)

Rippling or similar HRIS platform