Patient Access Representative

Job Details
Description
Patient Access Representative

As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support the delivery of healthcare services.

Who We Are:

JAG Physical Therapy’s care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! JAG has been honored by the area’s top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area’s largest healthcare systems and insurance providers.

What You’ll Need:

• High school diploma or equivalent.

• Completion of a medical assistant certificate program preferred.

• 1+ years of experience working as a medical receptionist/administrative assistant in the health care field.

• Excellent organizational and time management skills

• Strong interpersonal communication skills

• Ability to work independently or as part of a team

• Availability to travel throughout JAG locations for coverage. Following the JAG Travel policy.

What You’ll Do:

• Greeting patients and other visitors in the medical office.

• Answer patient questions and provide assistance and directions when necessary.

• Field all phone calls that arrive using our general office number.

• Utilize medical office software to schedule new and follow-up appointments for patients.

• Register new patients and update necessary records.

• Distribute forms and paperwork to patients to ensure that required fields are completed appropriately.

• Daily collection of patient financial responsibility

• Maintain confidentiality of all patient records.

• Completing and tracking insurance verifications, authorizations, and referrals.

• Knowledge of Workers’ Compensation and Auto claim submissions.

• Perform other diverse duties as requested or required.