Artwork Process System Administrator

Role Overview
The Artwork Process System Administrator supports the client's packaging artwork ecosystem by managing and optimizing the artwork management and workflow platform (e.g., Mediabox).

This role is responsible for ensuring the system effectively supports end-to-end packaging workflows—from project setup through approvals and final release—while enabling seamless collaboration across Marketing, Regulatory, Packaging, and external partners.

The position will focus on user onboarding & training, system support, workflow optimization, and leading new feature enhancements to continuously improve how the client's teams manage artwork and approvals.

This is a part-time role, integrated with the broader SGx / onsite team supporting the client.

Key Responsibilities
System Administration & Workflow Management
Manage user roles, permissions, and access across global and regional stakeholders
Monitor workflow performance and identify opportunities for improved efficiency
Generate Monthly artwork KPI & SLA reports.

User Onboarding, Training & Adoption
Lead onboarding for new users across internal external and agency partners
Deliver training sessions tailored to the client's teams, focused on practical, role-based system usage
Develop and maintain training materials, quick guides, and best-practice documentation
Reinforce standardized workflows and drive consistent adoption across teams
Act as a trusted subject-matter expert on system usage and workflow best practices

Troubleshooting & Support
Serve as the primary point of contact for system-related issues and user inquiries
Troubleshoot workflow routing, approvals, asset access, and system configuration challenges
Resolve issues impacting artwork timelines, escalating when necessary to technical teams
Support project teams in resolving workflow bottlenecks to keep initiatives on track

Workflow Optimization & Process Improvement
Analyze current artwork workflows and identify opportunities to simplify, standardize, and improve
Partner with teams to reduce manual touchpoints and improve approval cycle efficiency
Support the evolution of workflows to meet changing client business needs (e.g., new product launches, regulatory changes)
Drive continuous improvement initiatives aligned with quality, compliance, and speed-to-market goals

Feature Development & System Enhancements
Gather feedback from stakeholders and translate needs into system enhancements
Lead the evaluation, prioritization, and rollout of new platform features or integrations
Partner with product teams, IT, or vendors to implement enhancements
Pilot new workflows, automation, or capabilities to improve scalability and efficiency
Communicate & Promote feature updates and changes clearly to users

Cross-Functional Collaboration
Act as a liaison between stakeholders, SGx production teams, and technology partners
Support project teams in designing workflows for new initiatives or programs
Participate in discussions related to packaging process, approvals, and system usage
Ensure alignment between system configuration and real-world business processes

Qualifications & Experience
3–7+ years of experience in artwork management, packaging workflows, or system administration
Experience with artwork/workflow platforms (e.g., Mediabox, WebCenter, DragonFly, or similar)
Strong understanding of the packaging artwork lifecycle, including approvals and regulatory considerations
Experience training users and driving adoption across cross-functional teams
Demonstrated ability to troubleshoot and resolve workflow/system challenges
Experience working within CPG or highly regulated environments preferred (e.g., spirits, beauty, pharma)

Key Skills
Workflow design and optimization
System configuration and user management
Training and stakeholder enablement
Cross-functional communication
problem-solving and troubleshooting
Detail-oriented with ability to manage complexity across multiple brands and markets

Success Metrics
Adoption and satisfaction of system users across teams
Reduction in workflow delays, errors, or rework
Improved approval cycle times and process visibility
Successful rollout and utilization of new features
Increased consistency in workflow execution across brands and regions

Position Details
Type: Part-time
Location: Hybrid (Stamford, CT / NYC / Remote, aligned to team needs)
Integration: Works closely with SGx onsite team and stakeholders
Focus: System ownership, enablement, and continuous improvement (not day-to-day project management)

Qualifications
Experience
Required
Strong understanding of the packaging artwork lifecycle, including approvals and regulatory considerations
Experience with artwork/workflow platforms (e.g., Mediabox, WebCenter, DragonFly, or similar)
3-7 years:
Years of experience in artwork management, packaging workflows, or system administration