Client Success Manager

About College Pads
College Pads is transforming the way students navigate the transition from on-campus to off-campus life. Our platform enables universities to support their students by streamlining the process of finding and securing off-campus housing. By working closely with higher education institutions, we offer a trusted tool for students to connect with property managers and rental listings, helping to foster a foundation for well-being and success. As of January 2025, College Pads is part of StarRez.

The Role
We are looking for a driven and customer-focused Client Success Manager to join our growing team. In this role, you’ll be instrumental in ensuring our university and property management clients experience the full value of our platform. From onboarding new partners to fostering long-term relationships and facilitating contract renewals, you’ll play a key role in client satisfaction and retention.

You’ll collaborate closely with the sales and operations teams to deliver an outstanding customer experience that supports the ongoing success of our partners in the off-campus housing ecosystem.

Role Specifics

Work Location: Remote (US)
Travel: 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.)
Compensation Structure: In addition to the base salary listed below, this role is eligible for bonus opportunities based on performance.
Reporting Structure: This role reports to the Team Lead, Customer Success.

What You Will Own

Identifying key stakeholders and decision-makers at prospective institutions and property groups
Leading onboarding and implementation support for new clients
Conducting regular 30, 60, and 90-day check-ins with new clients to ensure smooth adoption
Engaging existing clients to support renewals and drive long-term partnerships
Maintaining detailed and up-to-date records of all activities in our CRM system
Participating in regular internal meetings, including team updates and 1:1 check-ins

Required Qualifications

1+ year of experience in customer service or client-facing roles
Strong verbal and written communication skills
Excellent relationship-building and interpersonal abilities
Detail-oriented with strong analytical and problem-solving skills
Comfortable working independently in a remote environment
Experience using CRM tools (e.g., Salesforce, HubSpot)

Preferred Qualifications

Background in real estate, student housing, or higher education
Understanding of the off-campus housing market or university partnerships
Experience supporting SaaS or technology platforms

Reasons to join our Team:

Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
A supportive team environment with emphasis on learning and development opportunities
Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.