Forward Deployed Engineer - Infrastructure

Duties
Hands on cloud infrastructure consulting both on client site and remote

Working with customers and external partners to design and prepare suitable cloud infrastructure to ensure Thought Machine Vault products can be tested and run successfully at scale. Includes planning for high availability, disaster recovery, backup, redundancy, capacity and security.

Deploying and configuring Thought Machine Vault products on client, SaaS and internal cloud infrastructure

Developing deep understanding of and advising clients on optimisation of cloud infrastructure for overarching implementation of Vault, including advising on systems outside of Vault to empower holistic digital transformation in collaboration with Thought Machine Client Architects

Supporting and troubleshooting client, SaaS and internal cloud infrastructure both remotely and on site, including by promoting and deploying suitable monitoring, logging and alerting tools

Working closely with internal product and engineering teams to ensure client feedback is incorporated into improvements to the product and platform

Supporting the Thought Machine Commercial Team and Cloud Provider Partners in answering infrastructure queries and challenges in the presales cycle

Requirements
Essential

Ability to explain technical concepts to technical and non-technical stakeholders.

Hands on experience of some or all of the following:

Linux/Unix administration, e.g. Ubuntu, Debian

Kafka

PostgreSQL

Kubernetes

Istio

Experience with automation/configuration management, e.g. Terraform, Puppet, Chef, Ansible

Experience with AWS or GCP

Desirable

Experience with at least two and associated certifications for at least one of the following:

AWS (ideally certified Solutions Architect Professional)

GCP (ideally certified Professional Cloud Architect)

Azure (ideally certified Solutions Architect Expert)

Experience of enterprise secrets management systems, e.g. HashiCorp Vault, AWS secrets manager

Experience in supporting production systems for high profile, mission critical systems, ideally for a tier 1 financial institution.

Experience with hybrid cloud technologies including OpenShift, Google Anthos, AWS EKS Anywhere, AWS Outposts

A strong background in Go, Python or Java

Experience with CockroachDB, AlloyDB, Aurora

Experience with observability tools, e.g. Prometheus, Grafana